Are you a product/idea owner looking to make your customer experience better? Expand your reach with our software that allows you to manage conversations in one place!
BETTER TOGETHER
Respond to Whatsapp, Instagram and Messenger
You’re one serious business, and with these online marketing tools, you’ll be up-to-date on all of your channels.
Now you can have all of your valuable information in one easy place so you can save the time and effort for something else.
See 360 Degree of Your Customers
Customers are more confident and natural when you have all of their past orders and conversations.
You can give them a better experience by recognizing them and remembering what they like.
Understand How Your Agents Doing
Check and monitor how your agents and all your channels are performing in real time. Get quick insights from insightful charts.
See what your top-performing agents and channels are doing, and how they’re growing to maximize their performance.
Connect Your Customers
- Instagram DM
- Facebook Messenger
- Telegram
Boost Productivity
- Check out important metrics in real time, so you can make data-driven decisions.
- Simplify your business and grow it by using a complete, all-in-one solution that saves you time.
- Keep track of what you've said in the chats with our simple user interface.
Keep Your Agents Monitored
- Get real-time report on your agents' performance and customers' journeys from start to finish.
- New updates allow to see response times, which leads to increased conversion rates over time.
Powering support chats of more than 3.000.000 of messages per month
If you are looking for a tool that would increase your customers’ satisfaction, generate more sales, and communicate with all channels in one panel?
You’ve come to the right place!
Easy to Use
User-Friendly Chat Panel
One of the most important aspects of any business is customer service. It’s how you show the world your brand. It’s how you stand out from the competition. It’s how you build a loyal customer base. And yet most businesses still use email to deliver customer service.
It’s time to change that. With a centralized messaging platform, you can deliver great customer support as a team. Learn more about how the right system can help you deliver amazing customer service.
With unified messaging you can see customers all orders info right within support conversations.
Previous
Next
A POWERFUL and INNOVATIVE FEATURE SET
- Whatsapp: Connect your WhatsApp and manage the conversation in Chatinbox
- Facebook: Connect your Facebook pages and start replying to the direct messages to your page
- Instagram: Connect your Instagram profile and start replying to the direct messages
- Telegram: Connect your Telegram bot and reply to your customers right from a single dashboard
- API Channel: Build custom communication channels using our API channel (Send Only)
- Integrations: Chatinbox natively integrates with ZOho and Shopify right now. Manage your orders in Shopify and share information to Zoho CRM with one click.
- Mini-CRM: Save your customer information right inside Chatinbox, use contact notes, tasks, labels and custom fields.
- Custom Fields: Define custom attribute attributes to store information about a contact or a conversation
- Shared Multi-Brand/Channel Inbox: Manage and use multiple brands or channels using a shared inbox.
- Saved Replies: Improve the response rate by adding saved replies (texts, images or files) for frequently asked questions.
- Conversation Labels: Use conversation labels to categorize your chats.
- Auto assignment: Chatinbox intelligently assigns a conversation to the agents who have access to the inbox depending on their availability and load.
Omnichannel Customer Service
Support your customers and offer them a better experience.
Chatinbox combines messages from WhatsApp, Messenger and Instagram on one panel. This saves you the time of having to open a different app for each channel and never missing an important message.
Chatinbox is growing quickly and we’re adding new channels regularly.
(1) IBM, 2017 – (2) The Conversation, 2016 – (3) Zipwhip, 2019