Help Your
Customers
with centralized messaging platform to deliver
great customer support as a team
Do you have an awesome product or idea but struggle with customer support? We are a software company that has developed a centralized messaging platform to deliver great customer support as a team.
BETTER TOGETHER
Respond to Whatsapp, Instagram and Messenger
All your channels, Shopify and Zoho CRM information in one easy-to-use tool. Meaning less effort and overhead for you.
See 360 Degree of Your Customers
Customers are more informed and natural when you can see
all of their past orders and conversations.
Understand How Your Agents Doing
See and report how your agents and
all your channels are performing
real time today and past data at a glance.
A POWERFUL and INNOVATIVE FEATURE SET
- Whatsapp: Connect your WhatsApp and manage the conversation in Chatinbox
- Facebook: Connect your Facebook pages and start replying to the direct messages to your page
- Instagram: Connect your Instagram profile and start replying to the direct messages
- Telegram: Connect your Telegram bot and reply to your customers right from a single dashboard
- API Channel: Build custom communication channels using our API channel (Send Only)
- Integrations: Chatinbox natively integrates with ZOho and Shopify right now. Manage your orders in Shopify and share information to Zoho CRM with one click.
- Mini-CRM: Save your customer information right inside Chatinbox, use contact notes, tasks, labels and custom fields.
- Custom Fields: Define custom attribute attributes to store information about a contact or a conversation
- Shared Multi-Brand/Channel Inbox: Manage and use multiple brands or channels using a shared inbox.
- Saved Replies: Improve the response rate by adding saved replies (texts, images or files) for frequently asked questions.
- Conversation Labels: Use conversation labels to categorize your chats.
- Auto assignment: Chatinbox intelligently assigns a conversation to the agents who have access to the inbox depending on their availability and load.
About Chatinbox
Powering Support Chats with Processing 2 Millions of Messages Per Month
If you are looking for a tool that would increase your customers satisfaction, more sales and communicate all channeld in one panel?
You’ve come to the right place!
Chatinbox is a native integration with Shopify and allows you to streamline customer service conversations over WhatsApp, Instagram and Messenger by accessing the customers Shopify order information and data.
Customer Profile Management
Chat Inbox enables you to see your customer data in one place
Team Inbox
Never miss a message again from
your customers,
Automated Replies
Send automatic reply when all agents are offline or a new customer’s message.
Be Where Your Customers Are
More than 2B users are using WhatsApp daily to communicate each other
Customer & Orders Information
You can see customer and all orders in one place, with a link to order, just in case
Trial Available
Try and see Chat Inbox
in detail upfront
Quick Replies
Utilize text, picture and file libraries to send instant messages and files right away
Timeline
See detailed information with
full timeline about a customer
Open / Close Chats
Close the chat when you are done supporting your customer
Labels, Reminders and Notes
You can add labels, reminders to customers, and create reports
Agent & Channel Performance
Watch performance every channel and agents with graphics and tables
Transfer Chats
Agents can transfer the customer each other for support needs
Easy to Use
User-Friendly Chat Panel
One of the most important aspects of any business is customer service. It’s how you show the world your brand. It’s how you stand out from the competition. It’s how you build a loyal customer base. And yet most businesses still use email to deliver customer service.
It’s time to change that. With a centralized messaging platform, you can deliver great customer support as a team. Learn more about how the right system can help you deliver amazing customer service.
With unified messaging you can see customers all orders info right within support conversations.
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Do you know?
- Businesses spend $1.3 trillion supporting 265 billion customer service calls each year (1)
- Only 3% of consumers say they enjoy automated voice response experiences (2)
- 67% of consumers would rather message a business than speak to a person (3)
Omnichannel Customer Service
Start offering your customers a better support experience
Support your customers across channels in one panel and never miss a message again. ChatInbox include WhatsApp, Messenger and Instagram chats. —and we’re rapidly adding new channels.
Contact Us
- hello@chatinbox.net
- +90 (850)-490-02-90
- 908504900290
(1) IBM, 2017 – (2) The Conversation, 2016 – (3) Zipwhip, 2019