The Personal Information we collect from our users comes in four forms:
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your browser to enable our systems to recognize your browser and tell us how and when pages in our site are visited and by how many people. Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways.
The primary goals for collecting information (Staff Users’ Personally Identifiable and Non Identifiable Information as well as Customer Users’ information) is to provide you with an effective, valuable, and customized experience while using our website and product. ChatInbox will never give, rent, or sell your information (and your Customer User Information) to any third party not affiliated with or owned by ChatInbox, except as permitted by law and except as enumerated within this Policy.
ChatInbox will only send Personally Identifiable Information about Staff Users and Customer Users to other companies or people if:
We may release your information to comply with the law (when we respond to subpoenas, court order or legal process), to enforce our site policies, or to protect ours or others’ rights, property or safety. Additionally, we may cooperate with governing bodies such as the Federal Trade Commission (FTC) in matters relevant to data transfer across national borders. We reserve the right to access, read, preserve, and disclose any information that we believe is necessary to enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of ChatInbox, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Customer Users’ Information will never be revealed or cross-referenced or cross-correlated with other user accounts. These precautionary and preventive measures are in place to secure your Customer User Information from competitor activities and other relevant business transactions.
Customer Users’ Information will never used to market, promote, or be engaged in any activites without the direct request of the Controlling Business that controls the data. ChatInbox simply acts as a data processor for this data and this data will not be directly used otherwise without explicit written permission.
We do our best to protect all user information as well as the privacy of your account. In addition to setting a strong password and taking the necessary steps to prevent unauthorized account access, you should be always aware of the types of information being passed to us. We cannot guarantee absolute security as the Internet is never entirely secure. Unauthorized entries, network vulnerabilities, hardware/software failure and other external factors may compromise your Personal Information and Customer User Information at any given time. We use encryption to protect all sensitive information online and the servers that house your Personally Identifiable Information are housed in a secure and vetted environment.
As a Staff User, you may alter, add, or delete your Personally Identifiable Information at any given time by accessing your account settings. This includes but not limited to your full name, email address, company name, billing information, profile photo, etc. You may also contact us at firstname.lastname@example.org to correct, update, or delete and deactivate our record of your Personally Identifiable Information.
As a Customer User, your Personally Identifiable Information is controlled by the Controlling Business. ChatInbox does not retain any control over the data and will defer to the business that owns the Customer User relationship. We will honor any requests to alter, add, or delete your Personally Identifiable Information when requested by the Controlling Business. In addition, if we obtain a request from an identified Customer User who wishes to obtain access to delete their Personally Identifiable Information then we will do so with notice to the Controlling Businesses that are associated with that Customer User.
For the purposes of the General Data Protection Regulation (or any successor or equivalent legislation in the UK) (“GDPR”) ChatInbox is either a controller of your data or a processor. In your capacity as a controller or direct data subject, if you are in the EU or have Clients or Employees in the EU, your data relationship with us is further ammended in the EU Data Processing Amendment, which constitutes an agreement summarily entered into upon account creation. In your capacity as a data subject of a third party controller (usually the same as the Controlling Business) and ChatInbox is a data processor for that third party controller, your rights are protected as stated in the GDPR. With regard to data transfers out of the EU, we will rely on Standard Contractual Clauses approved by the European Commission.