Claude Connector: Setup and Data Shared

With the Chatinbox connector for Claude, a firm administrator asks Claude for WhatsApp conversation and message counts. Claude sees only numbers and dates; names, phone numbers and message text are never shared.

The connector is read-only. Through it, Claude cannot send messages or change records in the Chatinbox panel. The connector is in pilot, and Chatinbox turns it on firm by firm.

What the connector does

You ask Claude instead of opening a report screen: "How many conversations did we get last week?" Claude requests the numbers for that date range from Chatinbox and answers with them. In the same chat you can ask Claude to compare days, build a table or find the hours when customers write most.

Who can connect

A firm administrator. Only a user with the administrator role in Chatinbox can set up the connection. Other roles cannot connect.
A firm with the connector turned on. Chatinbox turns the connector on firm by firm. During the pilot, contact support if you want it turned on for your firm.
An account without two-step verification. If two-step verification is on for your Chatinbox account, you cannot connect yet.
A Claude account. According to Claude's connector documentation, custom connectors can be added on the Free, Pro, Max, Team and Enterprise plans. The Free plan allows one custom connector. On Team and Enterprise plans, an Owner of your organization adds the connector first.

How to connect

Today: add it as a custom connector

Open claude.ai or the Claude desktop app. Go to Customize > Connectors.
Click Add custom connector.
Enter https://mcp.chatinbox.net/mcp as the server URL. You can name it "Chatinbox".
If the dialog asks for sign-in settings, choose Sign in now and Use Claude's published identity. Leave the OAuth client ID and secret empty.
Click Add, then Connect.
The Chatinbox sign-in page opens. Enter the firm name, username and password you use for the Chatinbox panel.
On the approval screen, check your firm's name and click Onayla (Approve). You return to Claude, and the connector shows as Connected.
In a new chat, check under + > Connectors that Chatinbox is on, then type your question. Claude may ask for your permission before it runs the tool.

The Chatinbox sign-in and approval pages are in Turkish. If your Claude account belongs to a Team or Enterprise organization, an Owner adds the connector first under Organization settings > Connectors > Add > Custom. Each firm administrator then finds Chatinbox under Customize > Connectors and clicks Connect to sign in with their own Chatinbox account.

Once you have connected on the web or desktop, you can use the connector in the Claude mobile app with the same Claude account.

Once listed in the directory

When Chatinbox is listed in Claude's connector directory, you will not need to type the URL. You will find Chatinbox under Customize > Connectors, click Connect and follow the same sign-in and approval steps.

Which numbers Claude sees

The connector has one tool: Conversation statistics (get_conversation_stats). It is read-only. Claude picks a date range and a grouping, and Chatinbox returns the numbers for that range.

Number	What is counted
Conversations	Chats with at least one customer message in the period
New conversations	Chats whose first customer message to your firm falls in the period
Customer messages	Messages received from customers
Bot messages	Messages sent by the Chatinbox bot
Conversations with a bot reply	Conversations in which the bot sent at least one message

The date range can be at most 92 days. Without dates, the last 7 days including today are used.
Numbers come per day, per hour of day (0-23) or as one total.
Days follow your firm's time zone.
Messages written by your staff are not counted for now.
Days before your Chatinbox records begin are marked "no data" instead of zero. If the data cannot be read at that moment, Claude receives an error message instead of zeros.

Example prompts

"How many conversations and new conversations did we get each day last week in Chatinbox? Show a table."
"Over the last 30 days, at which hours of the day do customer messages peak? Give me the top three hours."
"Summarize the last 90 days as totals: how many conversations came in, and how many did the bot reply to?"

The same prompts in Turkish:

"Geçen hafta Chatinbox'ta gün gün kaç sohbet ve kaç yeni sohbet geldi? Tablo yap."
"Son 30 günde müşteri mesajları günün hangi saatlerinde yoğunlaşıyor? En yoğun üç saati söyle."
"Son 90 günü toplam olarak özetle: kaç sohbet geldi, bot kaçına cevap verdi?"

What is shared and what is not

What Claude receives

Claude receives only the numbers and dates for the range you asked about, your firm's time zone and the fixed definitions of those numbers.

What Claude never receives

Patient, customer or staff names
Phone numbers, e-mail addresses and postal addresses
Message text and files
Your Chatinbox password

The connector only reads. It cannot send WhatsApp messages, and it cannot create, change or delete records in the panel.

What Chatinbox stores

You type your password only into the Chatinbox sign-in page; Claude never sees it. Chatinbox checks the password only at sign-in; it does not store it or write it to logs. For the connection, we keep a connection record, one-way hashes of the sign-in keys and a log of connection events in our own database. The details and retention periods are in section 15 of the Privacy Policy.

On Claude's side

Your questions to Claude and Claude's answers are processed in Anthropic's service. Anthropic's own terms and privacy policy apply to that part.

Disconnecting

In Claude, go to Customize > Connectors, find Chatinbox and click Remove, or remove it from the three-dot menu. After that, Claude can no longer request numbers from Chatinbox.
To turn it off for one chat only, switch Chatinbox off under + > Connectors in that chat.
The connection ends by itself after 7 days. To continue, sign in again with Connect.
If you want the connector turned off for your whole firm, contact support. Once it is turned off, your firm's connections stop working at the next question.

Limits

The date range can be at most 92 days.
Only a firm administrator can connect.
It works in claude.ai, the Claude desktop app and the Claude mobile app. It does not work in Claude Code.
Accounts with two-step verification cannot connect yet.
Messages written by your staff are not counted.
A connection lasts 7 days, then you sign in again.
There is one tool. Patient or conversation lists, message content and per-staff numbers are not part of this connector.

Troubleshooting

The Chatinbox sign-in page shows its messages in Turkish. The table gives each message with its meaning.

Message you see	What to do
"Firma adı, kullanıcı adı veya parola hatalı." (firm name, username or password is wrong)	Type exactly what you use to sign in to the Chatinbox panel.
"Claude bağlantısını yalnız firma yöneticisi kurabilir." (only a firm administrator can connect)	Connect with a firm administrator account.
"Claude bağlantısı bu firma için henüz açık değil." (not turned on for this firm yet)	Contact support to have it turned on.
"Giriş servisine şu an ulaşılamıyor." (sign-in service unreachable)	Try again in a few minutes.
Claude reports "Veri şu an okunamadı" (data could not be read).	Ask the same question again in a few minutes.
The connector shows Connect or Reconnect instead of Connected.	The connection may have expired. Sign in again with Connect.

If the "Bağlantı kurulamadı" (connection failed) screen shows an error code, include that code when you contact support.

Support

If you get stuck while connecting or using the connector, contact our support team. Working hours: Mon-Fri 09:00-18:00, Sat 10:00-14:00, Türkiye time.

E-mail: hello@chatinbox.net
Phone: +90 216 372 94 00
WhatsApp: +90 533 196 36 07

Other channels are on the Support page.

Chatinbox connector for Claude