Chatinbox Product Roadmap
Follow the Chatinbox product roadmap on an open Kanban board: what is being built now, what is coming next and what recently went live.
This page is the Chatinbox product roadmap. What is live, what is in development and what is planned each sit in their own column. "Live" covers only the features you can use in the panel today. We update this page as scope becomes clear.
Ideas & Requests
0Planned
7Trendyol & Hepsiburada API
Marketplace order data and product catalogue matching are on the roadmap. We update this card as scope becomes clear. Shipment tracking is planned under the same heading.
Native Mobile App (iOS + Android)
App Store and Google Play release. Push notifications, biometric login, offline queue, media sent from the camera. Existing accounts connect automatically.
Google Reviews & Referral System
Pull in your Google reviews. Run AI sentiment analysis, use reply templates. Bring happy customers into a referral program.
Additional Channel Connections
Google Business Messages, Apple Business Chat, Telegram bot. Three new channels next to the existing ones.
Enterprise Security Pack
Planned under this heading: Google/Microsoft SSO, two-factor authentication, IP restriction, enterprise access management.
Predictive Analytics
Churn prediction, lead scoring, best send time, demand forecasting. Plan your sales ahead.
Payment Integration
Take payments over WhatsApp with İyzico and PayTR. Deposits, lead conversion, appointment prepayment.
In Development
10Meta Lead Ads Native Connection
Leads from Facebook and Instagram Lead Ads flow straight into Chatinbox. The WhatsApp welcome fires automatically. Pilot preparation is under way.
Revenue Intelligence
AI sorts every conversation into classes such as "sale", "quote given" and "opportunity missed". The goal: derive a clinic's revenue picture from its conversations. We are measuring classification accuracy in pilot clinics.
Industry-Specific Revenue Analysis
Separate analysis tracks for healthcare, fashion and real estate. Once the first 3 industries are ready it extends to all industries.
Revenue Intelligence Dashboard
Missed sales, agent scorecards, industry benchmarks and suggested actions on one screen. Interactive report interface.
Ad & Conversion Tracking
Which ad channel brought the customer who bought? Ad spend, conversion per channel, return reports.
Visual Product Search
The customer sends a product photo. AI finds and suggests the closest products in your catalogue. Works over WhatsApp and Instagram.
Appointment Engine & Multi-Doctor
Slot definition, booking, cancellation, waiting list, reminders and post-treatment follow-up chains are working. We are building the panel screen so the clinic can manage them itself.
AI Reply Assistant
The service that drafts reply suggestions for agents, plus its feedback loop, is ready. We are building the panel side so suggestions appear on the agent's screen.
Automatic Post-Event Follow-up
Staged follow-up messages, A/B split, automatic opt-out and the "no reply" trigger are working. We are building the panel screen so you can set up and watch the sequences yourself.
Setup Wizard
Industry selection, ready-made template application and a step-by-step start guide are working. Today you do the setup together with the Chatinbox team. We are working on letting you complete it on your own.
Live
8Multi-City Campaign Management
One campaign, several cities, different dates. 8 campaigns and 20 city/date pairs per account. Automatic city/date variables in messages ({{campaign.cities_human}}, {{campaign.event_date}}). Sending is blocked on inactive dates.
Knowledge Base — Multilingual Semantic Search
Upload PDF/Word documents. AI extracts the answer that fits your industry. Hybrid pgvector + ts_vector search. Multilingual FAQ (TR, EN, AR, DE, FR). Ready-made templates for 12 industries.
Dynamic Placeholders & Tenant Field Mapping
Use placeholders such as {{lead.name}}, {{appointment.date}} and {{campaign.cities_csv}} in your messages. 10 custom field mappings per account. Two routes: semantic (cf1) and raw access (raw).
Chatbot & Flow Builder v2
Drag-and-drop visual flow editor. 12 node types: text, button menu, conditional branch, delay, AI FAQ, webhook (automatic notification link), appointment, handover. Routing with business-hours check.
AI Flow Wizard
Write in plain language. AI designs the chatbot flow that fits your industry. Template suggestions by industry, step-by-step editing with your approval.
Broadcast & Campaign Engine
Scheduled bulk sends, per-contact variables, KVKK-compliant opt-out, rate-limit management. Multilingual campaigns. Lead lists, targeting by segment.
Conversation Analysis
A manager view that scores conversations for sentiment, intent, buying signal and urgency. Quality, risk and prospective-patient tabs. Sensitive data such as national ID, IBAN and phone numbers is masked in the records. Enabled per clinic on request.
Multi-Variant Welcome Template Pack
Welcome templates for your industry, a pool of variants and automatic rotation. Each customer sees a different welcome message. Which one works better gets measured. We define the template pool together during setup.
How This Product Roadmap Works
Our Transparency Principle
You follow the Chatinbox development calendar here. Which update is live, which feature is in development, which is coming soon; all of it stays current in the Kanban columns.
Read our blog posts (in Turkish) →Your Feedback Matters
Add your feature request to the form in the left column. The technical team reviews every suggestion and adds it to the development calendar by priority. Other users vote.
Get in touch →Product Roadmap FAQ
Common questions about our development process, new feature plans and platform updates
When do "coming soon" features go live?
Features tagged "Coming soon" and "Roadmap" go live in priority order. We do not promise dates. When the status changes we update the card's tag on this page.
How do my feature requests get onto the product roadmap?
The technical team reviews every request first. Then we add it to the development calendar based on user need and build effort. Features with many votes gain priority.
How can I join beta tests?
Apply for the beta program through our contact page. Active Chatinbox users get priority.
See what is live, in action
The "Live" column on this page is what works in the panel today. In a 15-minute intro call we show you how it runs on your own channels.
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