Whichever channel your customer writes on, it lands on the same screen
Your team no longer hops between tabs. WhatsApp, Instagram DM and virtual PBX calls all collect in one Chatinbox inbox. We set up the channels. You focus on replying, and no message slips through.
WhatsApp, Instagram DM and virtual PBX calls collect in one Chatinbox inbox. Your team stops hopping between tabs. Website chat is coming soon. We set up the channels for you.
Unified inbox
Zeynep K.
Can I check my order status?
Ahmet D.
Is this product in stock?
Fatma Y.
A question about returns...
Website visitor
Could I get a price?
Separate channels, one stream in front of you
WhatsApp, Instagram DM and virtual PBX calls collect in one panel. Website chat is coming soon. Watch the incoming stream in the preview below:
Why one channel is not enough
Whichever app your customer wants to use, you need to be there. The figures below show why this turns into business results.
89%
of consumers expect support from a brand across more than one channel (Salesforce, 2023)
64%
of internet users in Turkey actively use WhatsApp (TurkStat, Household ICT Usage Survey, 2025)
One panel
A team that brings its channels into one panel no longer tracks the same customer in two separate places
WhatsApp channels
WhatsApp Business API
Verified business account on the official API
WhatsApp QR
Goes live the moment you scan a QR code
Connect WhatsApp by official API or by QR
Chatinbox connects to WhatsApp in two ways. If you need the corporate setup, choose the official Business API. If you want to start now, scan a QR code and you are live without a technical setup. Both can run at the same time. Ready-made templates are available on either. Bulk sends with approved templates are open to selected accounts as a pilot today.
- Bulk sends and ready-made templates over the official API
- Connect your current number by scanning a QR code
- Run both connection types side by side
Instagram DM in one place
You answer every social media message straight from the Chatinbox panel, without opening the app on your phone. Instagram DMs, story replies and mention notifications collect in one stream. You can view photos and videos people send and reply with your own from the same place.
- Reply to Instagram DMs from the panel
- Answer photos and videos from Instagram in the same place
- Story replies and mention notifications on the same screen
- View photos and videos and send them back as replies
Social media messages
Hi, could I get the price of the product in your story?
What are your opening hours? Could you share the store address?
Powered by Chatinbox
Continue on WhatsApp
Shown on a sample brand; the chat window itself also runs on the Chatinbox site.
Website visitors in the same stream Coming soon
One line of code pasted into your site opens a window for real-time chat with visitors. Chats from your website land in the same panel. You adapt the colour and text of the chat window to your brand. The system saves visitor details for you.
- A chat window you can adapt to your brand
- Quick setup by pasting one line of code
- Website chats land in the same queue as WhatsApp and Instagram
- Visitor details saved automatically
How many messages come from each channel?
The inbox keeps channels apart. You see how many conversations each channel opened and which ones still wait for a reply, all on one screen. That view tells you where to put your team's time.
- See each channel's message volume on its own
- See open conversations while keeping channels apart
- Track who owns which conversation in one list
Channel performance
Bring your scattered channels into one inbox
Your WhatsApp and Instagram conversations and your calls meet in one panel. Your team replies from one screen. See how it works with your own eyes in a live demo.
How to do it
Step-by-step guides from the help center for this feature: