Who Holds Which Conversation, What Is Still Open?
Every chat is collected in one panel, from messages coming in over the WhatsApp Business API to Instagram DM and calls. You see who holds which conversation and which one is still open and waiting. Instead of a vague "we are busy" feeling, you get a list on the screen. We handle the panel setup.
WhatsApp, Instagram DM and call conversations are collected in one panel. You see who holds which conversation and which one is still open. Past conversations and their summary stay on the customer record. We do the panel setup.
The analysis that scores what a conversation is about is a separate screen: AI conversation analysis.
Who wrote what to whom stays on the panel
You can see which agent wrote what to which customer, which requests are still open and which conversations are waiting for follow-up. You see who needs support by looking at the open work, not a scorecard.
- Who wrote what in which conversation
- Conversations left open and awaiting follow-up
Team View
Demo viewAyse Yilmaz
142 chats
6
open
Mehmet Kaya
128 chats
4
open
Elif Demir
115 chats
9
open
Past conversations are on record, so whoever takes over does not start from zero
Every conversation is linked to the related customer record. When the same prospective patient writes again, what was discussed before sits on the same screen. Whoever takes over a long conversation does not have to read it from the top; the conversation summary shows where things stand.
- Customer and prospective patient records in one place
- Each conversation matched to the right customer
- A summary drawn from a long conversation
- Whoever takes over sees where things stand
Customer Record - Zeynep Y.
Demo viewProspective patient record
WhatsApp · First contact 12 April
Conversation history
Previous conversations linked to the same record
Conversation summary
Whoever takes over sees where things stand
See the open work on the screen
You track from one panel who holds which conversation and what is still waiting for a reply. We take care of the setup.
How to do it
Step-by-step guides from the help center for this feature:
