Active Support

When You Get Stuck, We Are Here

We set up your WhatsApp API and Instagram DM flows ourselves. If something breaks, our team answers without leaving you waiting for hours.

Short answer

When you get stuck, you reach our team by live chat, email or phone. We set up your WhatsApp API and Instagram DM flows ourselves, so we fix most problems before you see them. Ready-made guides in the help center let you move on your own.

Live Chat

Write from inside the panel and get an answer right away. During working hours our average reply time is 2 minutes. Without an account you can also write from the chat box at the bottom right.

2 min average reply

Email Support

Send longer topics to hello@chatinbox.net. During working hours (Mon-Fri 09:00-18:00, Sat 10:00-14:00, Türkiye time) we aim to reply within 4 hours.

Target during working hours: 4 hours

Phone Support

In an urgent case, call us; the team that knows your setup is on the other end of the line. +90 216 372 94 00 WhatsApp: +90 533 196 36 07

Emergency line

Why This Support Makes a Difference

We Do the Setup

We connect the WhatsApp API and build the first flows together with you. Because of Meta's approval process, going live takes a matter of days; you only manage the result.

We Watch for Failures

If a channel connection drops or sending stops, the alert reaches us; we see most failures before you write in. We are not claiming we catch every one — when we do not, there is still a person at the other end of the line.

Our Own Team, Not a Call Center

No outsourced call center. You talk to people from our own team who work with the WhatsApp API and Instagram DM every day.

Ready-Made Guides

The step-by-step guides in the help center let you find the answer to most questions yourself.

Have a Question?

Write to us and our team gets back to you. We can also set up a 15-minute intro call.

How to do it

Step-by-step guides from the help center for this feature:

Messages not sending or arriving: a checklist, in order A 6-step check for outgoing messages, where to look when an incoming message is missing, and what the common WhatsApp error codes mean (131047, 132001, 131026). Read guide → Quality rating dropped or number restricted: what to do Meta's quality rating tracks blocks and reports from the last 7 days: what Connected, Flagged and Restricted mean, the 7-day and 24-hour rules, what to do. Read guide → My template was paused or disabled: what do I do? Meta pauses a template whose quality drops to Red: 3 hours, then 6 hours, disabled the third time. What happens during a pause, and how it comes back. Read guide → Why won't the flow activate? Open the flow in the Flow Builder editor, run Akışı Doğrula, clear every listed error, save, then press the Pasif toggle in the toolbar. Read guide → Why is the bot not replying? Read the switch and the flow badge on the line's row in Hatlar. Then search the customer number in Flow İzleme and open the newest run. Read guide → Why won't my CSV or Excel file import? Open the Veri İçe Aktar wizard on the Listeler tab of Veri Yönetimi. The red warning names the blocker: file type, the 15 MB cap, or the row cap. Read guide →

All guides →