Run WhatsApp Business API and Instagram DM from one panel
No message slips. WhatsApp, Instagram DM and your other channels land in one inbox; smart replies and the flows we build keep the follow-up moving for you.
We prepare the channel setup and the flows, you manage the outcome. WhatsApp Business API, Instagram DM, AI replies and CRM on one screen. For a package built around your industry, see the dental, aesthetics or e-commerce pages.
Why should WhatsApp Business API and Instagram DM be run from one panel?
Your customer writes on WhatsApp and on Instagram DM. In Türkiye more than 50 million people use WhatsApp every month (Meta, 2024), and customers reach the same business through several channels. Following those channels in separate tabs means missed messages, late replies and lost sales. Teams that work from a single panel cut response time by up to 60% (Salesforce State of Service, 2023). Chatinbox brings the official WhatsApp Business API together with Instagram DM, AI reply suggestions and the customer record on one screen, and you limit access by role. We build the flows; you manage the result.
50M+
monthly WhatsApp users in Türkiye (Meta, 2024)
60%
average drop in response time with one panel (Salesforce, 2023)
90M+
messages managed through Chatinbox (corpus count, 2026-07)
Messaging & channels
6 featuresWhatsApp Business API
Green tick, HSM templates and official Meta infrastructure for business messaging.
WhatsApp QR link
Click-to-chat links and QR codes so customers write to you in one tap.
Multichannel customer communication
WhatsApp, Instagram DM, cloud PBX calls and WebChat land in one inbox today; Messenger, Telegram and SMS can also be connected.
Smart message handling
Out-of-hours replies, automatic greetings and keyword routing to the right person.
VoIP & call centre
IVR, call recording and internal calls; call handling that runs in the cloud.
Mobile support
Reply from your phone too: responsive panel + native app (Google Play & App Store · coming soon).
AI-assisted messaging & automation
6 features · 5 newVisual flow builder
Drag-and-drop flow setup; connect out-of-hours greetings, tagging and routing steps without writing code.
NEWAI reply assistant
Intent detection and a ready draft; the decision to send it stays with the agent.
Conversation analysis (15 criteria)
Buying signals, sentiment and intent; PII masking and anomaly detection.
NEWKnowledge base (RAG)
Upload PDFs or Word files; what you upload feeds the reply draft, and the agent checks it before sending.
NEWBulk messaging & broadcast
Personalised bulk sends by segment; CSV, rate limits and opt-out handling.
NEWCampaign automation
Drip sequences that run on their own; A/B testing, multi-city and a lead intake webhook.
CRM & operations
6 featuresAdvanced CRM
Tags, 10 custom fields and order history keep every customer on one card.
ROADMAPAppointment management
Calendar, reminders, multi-doctor slots and video consultations are on the roadmap; not available today.
Multiple user roles
User, supervisor and admin permissions; access by team and group.
Advanced search
Find the message you are looking for in a second; full text, tags and filters.
Security & data protection
Permission-based access: each team member sees only the conversations and customer records they are authorised for.
Analytics & reporting
Conversation and channel reporting screens (coming soon).
Industry packages
3 niches · we handle the setupDental clinics
Patient messages in one shared inbox; we set up the canned replies and out-of-hours greeting flows.
Aesthetic clinics
Medical tourism conversations in one panel; we build the multilingual greeting flows.
E-commerce sellers
Messages from every channel in one shared inbox; we set up the canned replies and out-of-hours greeting flows.
Tool integrations
Three connections are live today; the rest are on the roadmap. Each card says where it stands.
+ Hepsiburada, WooCommerce, Doktor360, Paraşüt, n8n, Zapier (coming soon)
Individual feature pages are still published in Turkish; we are translating them page by page. The pages linked above open in Turkish for now.
See WhatsApp Business API and Instagram DM live
In a 15-minute demo we walk through your own scenario.
