Manage international patient messages in one panel, in their language
Chatinbox collects WhatsApp, Instagram DM and all other channel messages in one panel for aesthetic clinics. In the flows you set up, the bot answers. For the rest, AI drafts a reply with 5-language translation and your team approves.
For aesthetic clinics: international and domestic patient messages from WhatsApp, Instagram DM and other channels land in one panel. In the flows you set up, the bot answers. For the rest, AI drafts a reply in the patient's language and your team approves. Collecting a deposit inside the chat is not live today. It is on the roadmap.
One patient writes in English, another in Arabic. When the reply is late, the lead goes to a competing clinic. Chatinbox collects the message from your ad, the Instagram DM and WhatsApp in one inbox. AI drafts a reply in the patient's language. Your team approves and replies within seconds. Your operator reads the ready draft and approves it.
🚀 We do the setup
We configure the multilingual welcome templates, channel connections and patient file layout for you. Automatic appointment reminders and online payment/deposit are on the roadmap; for now, bank transfer. See all of it with your own clinic's scenario in the demo.
Lead → Patient pipeline
Sample scenarioAd leads
Meta Ads + Google + Instagram DM
Interest confirmed
First WhatsApp interaction
Pre-assessment
Photos and details collected
Quote shared
Price details sent on WhatsApp
Surgery booked
Marked as a closed request
Leads come in, patients do not: 4 blockage points
Ad budget flows out, but very few turn into appointments. Here is where your funnel leaks.
High cost per lead
You spend a serious ad budget on every lead. Most never reply. Because of late replies or the wrong language, only a small share becomes a patient.
Language barrier
When a patient writes in English or Arabic, the operator gets stuck. The reply is either late or wrong.
Scattered photo flow
The assessment photos a patient sends get lost inside the chat. It is hard for the doctor to see them all in one place.
No commitment
A patient who cancels at the last minute leaves your operating room empty. Today you send reminder and confirmation messages on WhatsApp from one panel and spot the cancellation early. Automatic appointment reminders are on our roadmap.
Welcome foreign patients in their own language
You prepare welcome and information templates in several languages. AI turns the incoming message into a reply draft in the patient's language, and your team approves. In the flows you set up, the bot answers directly. Your operator now only approves the ready draft. Run the international patient flow through one welcome path, whatever the language.
- Multilingual welcome templates
- Multilingual welcome and information templates
- With multilingual templates, the patient is welcomed in their own language
Fatima H. 🇦🇪
online · العربية
مرحبا، أريد معلومات عن عملية تجميل الأنف
14:23
مرحبا 👋 شكرا لاتصالك. لدينا خبرة 12 عاما في عمليات تجميل الأنف. لتقييم أولي، هل يمكنك إرسال صورة جانبية؟
14:23 ✓✓
📷 [Profile photo]
14:24
شكرا. سيقوم الدكتور بمراجعتها وسنحدد موعد استشارة عبر الفيديو خلال 24 ساعة.
14:24 ✓✓
Online consultation
CompletedFatima H. (UAE 🇦🇪)
Rhinoplasty · Dr. Selin · 30 min
Before photos
3 items
Duration
28 min
Doctor notes
"Patient is a suitable candidate. Closed technique recommended. 2 nights stay in Istanbul. Estimated 3,500€ + free transfer."
Next step
Template- ✓ Quote PDF template ready; the team sends it
- ✓ Appointment confirmation sent
- ○ Follow-up reminder after 48 hours (roadmap)
Speed up pre-approval with a remote consultation
The patient uploads assessment photos, the doctor reviews them remotely and discusses suitability on a video call. Because the same procedure costs much more abroad, your price advantage holds even with the flight included. Run the whole pre-approval process from one screen.
- Share the video call link inside the chat (calendar invite on the roadmap)
- Before/after photo archive in the patient file
- Consultation notes and the prepared quote as a PDF
Which ad brought the patient?
Tag every incoming message with the channel/campaign it came from. Add UTM tags to your click-to-WhatsApp links and you capture the ad lead on its record. A direct connection to Meta Lead Ads and a per-channel CAC/ROI report are on our roadmap.
- • Channel tagging with UTM parameters
- • Click-to-WhatsApp lead capture
- ○ Native Meta Lead Ads connection (roadmap)
- ○ Per-channel CAC/ROI report (roadmap)
Win back the ones who went quiet
Today you send manual reminders to a silent patient with bulk messages (broadcast) and ready templates. 6 follow-up templates for aesthetics (before/after, guarantee, instalment payment, transfer included) come out of the box. A day-based, scheduled automatic drip flow with A/B testing is on our roadmap.
- • Today: manual reminders with broadcast + 6 ready follow-up templates
- • "No reply" door-opener templates
- • Multilingual templates
- ○ Scheduled automatic drip with A/B testing (roadmap)
- • Details: Campaign automation →
Deposit inside the chat — coming soon
Online payment and deposit collection are on our roadmap; we are building them now. For now you collect deposits by bank transfer, and send and track reminder and confirmation messages on WhatsApp from one panel. Automatic appointment reminders are also on our roadmap. When the online payment connection goes live, we set it up for your clinic.
- Online payment with iyzico/PayTR (on the roadmap)
- Track bank-transfer deposits and cancellation notes on one screen
- Currency display suited to international patients
Send deposit details
Patient: Fatima H.
UAEPreview — WhatsApp message
"Fatima, thank you for our consultation. A 1,000€ deposit is needed to secure your surgery date; the bank transfer details follow in this message."
What does the aesthetic package include?
On top of the core Chatinbox setup, we add a configuration built for aesthetic clinics, language options and a photo layout.
- Multilingual welcome templates + AI translation
- Video call link and photo gallery
- Bank-transfer deposit tracking (online payment coming soon)
- Channel tagging with UTM (native Meta Lead Ads connection on the roadmap)
- 6 ready follow-up templates (scheduled automatic drip on the roadmap)
- Transfer, hotel and contract templates for international patients
Frequently asked questions
Which languages can I use?
You can prepare welcome and information templates in several languages, and send information to international patients in their own language. The languages are defined together at setup, based on your clinic's patient profile.
Can we take online deposits/payments?
Online payment and deposit collection are on our roadmap. For now you collect deposits by bank transfer, and send and track reminder and confirmation messages on WhatsApp from one panel. When the online payment connection goes live, we set it up for your clinic.
How are leads from ads tracked?
UTM tags are added to click-to-WhatsApp links and captured on the lead record. A direct connection to Meta Lead Ads is on our roadmap.
Can the doctor access before/after photos?
Yes. All photos sit as a gallery in the patient file. The doctor can also open them from the panel on their phone.
Let us see your clinic live
In a 15-minute demo we show the whole flow, from a foreign patient's first message to the appointment confirmation.
