We built it so no message slips
We ran a business of our own and felt what it costs in sales when you cannot keep up with incoming messages. Chatinbox came straight out of that: a tool that pulls the WhatsApp and Instagram DM pile-up into one panel.
Chatinbox is a tool that pulls WhatsApp and Instagram DM conversations into one panel; we built it after running a business of our own and feeling what unanswered messages cost in sales. This page covers why we do this, the principles we work by and who works with us. To see the product, book an intro call from the demo page.
A note from the founder
"When I opened my store, communication was where I bled the most. Nobody was reading email, and I could not keep up with the phone on my own. WhatsApp worked, but a single line does not scale to a team. That is what we built Chatinbox to solve."
Why we do this
Running our own business made one thing obvious: customers do not open email and they do not wait on hold. Questions went unanswered and requests quietly walked away.
Moving to WhatsApp changed that immediately: instant answers, happier customers. But with one line and one person, the same inbox clogged up again as soon as a team was involved.
Today Chatinbox carries every incoming message, WhatsApp Business API and Instagram DM included, into a single panel. We prepare the flows and the setup; AI classifies the message and reminds you about the follow-up. That leaves your team one job: answer and close the sale.
What we do
Software, electronic infrastructure and telecommunications support services
Chatinbox is a customer communication management platform. Within software, electronic infrastructure and telecommunications support services, we help organisations move their customer-contact processes into a recorded, permission-controlled and reportable order.
For financial institutions, Chatinbox provides electronic infrastructure, software and telecommunications services that are supporting and ancillary to financial activities; it makes the customer communication layer manageable for finance, fintech, payment, e-money, insurance and brokerage firms.
Chatinbox does not carry out financial transactions, does not give financial advice and does not make financial decisions on a customer's behalf. It only supplies the technology infrastructure that supports the customer communication operation.
The principles behind our decisions
Three principles we keep when we set up and describe the product.
We start from your workflow
First we look at how your team handles messages today. We choose the flow to build around that work, and we do the setup.
We explain the limits of control
Your agent sends the reply the AI suggests; in the flows you build, the bot writes without waiting for approval. We say plainly which one works where.
We say what is verified
We keep what is ready today apart from what is planned. Where the product stands sits in one list, with the date each item was verified.
Why Chatinbox?
The team, not a call centre
No outsourced overseas call centre. You deal with the İstanbul-based team that knows the product and understands your business.
Permission-controlled data access
Every team member sees only the conversations, channels and customer records they are authorised for; a data processing agreement is ready. Compliance is assessed together with your own processes and permissions.
Who works with us
Clinics and sales teams use Chatinbox for their day-to-day customer conversations. You can read what our users wrote in their own words on the references page.
See the referencesLegal documents
All of our legal texts, one click away.
Your turn
Manage your WhatsApp and Instagram DMs from one place and put an end to missed messages. We handle the setup; you see the result.
