E-commerce
WhatsApp messages in one inbox.
On Ticimax, the bot takes the order too.
WhatsApp, Instagram and marketplace messages land in one inbox on every store. If your store runs on Ticimax there is one more step: the bot runs the sales conversation on WhatsApp and writes the order into Ticimax by itself. Below we list what is ready on which platform.
For e-commerce, Chatinbox collects WhatsApp, Instagram and marketplace messages in one inbox, one conversation per customer whichever channel they use. On Ticimax stores the order bot runs the WhatsApp sales conversation and writes the order into Ticimax by itself. On other platforms the order connection, live carrier tracking and cart reminders are on the roadmap.
Where is the store's real bottleneck?
Questions from WhatsApp, from Instagram and from marketplace messages land in three different places during the day. The same customer writes on three channels, three different agents answer, and none of them knows what the others said. Size, colour, stock and "where is my parcel" questions get mixed together.
Don't leave buyers waiting
WhatsApp, Instagram and marketplaces in one inbox
Messages from these channels land in the same inbox. You can see who wrote what to which customer.
Less support work
Stop retyping the same answer every day
For size, return and payment questions you use your saved-reply library or an AI draft fed by your knowledge base.
Turn questions into orders
On Ticimax, the bot takes the order
If your store runs on Ticimax, the bot shows the product on WhatsApp with photos and in-stock sizes. Once the customer confirms, it writes the order into Ticimax itself.
Shopify, WooCommerce and Magento order connectionRoadmap
How it works, below →What exists today and what does not
These lists are not written by hand; they are generated from our product record. When an item changes side, this page changes with it.
Customers use these today.
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Every channel in one panel
WhatsApp Business API, Instagram DM and cloud PBX (call) conversations collect in a single panel; website live chat (WebChat) is coming soon. Telegram, Facebook Messenger and SMS can also be connected — we set them up for any customer who asks.
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Team visibility
You can see which agent wrote what to which customer, which requests are still open and which conversations are waiting for follow-up.
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Customer record matched to the conversation
Customer and prospective-patient records are kept, and conversations are matched to the right customer.
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Role-based access
Each team member sees only the conversations, channels and customer details they are authorised for.
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Conversation summary
A long conversation is summarised, so whoever takes it over does not have to read it from the beginning.
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Customer intent analysis
What the conversation is about and what the customer wants are classified.
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Purchase-intent assessment
An assessment is produced of how serious a request the conversation represents.
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Reply suggestion for the agent
The AI suggests a reply to the agent; the decision to send it to the customer belongs to the agent.
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Answers drawn from your knowledge base
The content you upload to the knowledge base is given to the AI as the source for its suggested reply.
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Automatic replies from the flow you build
In the flows you build, the bot sends the messages you defined to the customer without waiting for your approval.
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Saved reply library
The answers your team writes often live in a library, so a repeated message is not retyped every time.
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Flows and automation rules
Repeating steps such as out-of-hours greetings, tagging and routing can be set up as rules.
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Marketplace messages merged in
MESSAGES arriving through Trendyol, Hepsiburada, N11 and sahibinden also collect in the same shared inbox.
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Bot that takes orders on WhatsApp (Ticimax)
On Ticimax stores the bot answers the customer on WhatsApp in the store's name. It shows the product with its photo, price and in-stock sizes and suggests a size from height and weight. For the order it sends a confirmation card and collects the address and the payment method. When it gets stuck, or when the customer asks, it hands the conversation to your team.
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Writing orders to Ticimax
The bot writes the order the customer confirmed on WhatsApp into your Ticimax store by itself, so your team does not have to key it in. When the customer asks "where is my parcel?", it answers from the order record in the store.
The code for these is being written right now. It is not open for use yet, so we are not saying what it will cover or when it will arrive — because we do not know. We name them because pretending that started work does not exist would not be right either.
- Coming soon İkas integration
- Coming soon WebChat — live chat on your site
- Coming soon Native mobile app (Google Play + App Store)
These do not exist today. We plan to build them and we are not committing to a date — if we did, the risk of missing it would become your problem.
- Roadmap Shopify / WooCommerce / Magento order integration
- Roadmap Abandoned-cart automation
- Roadmap Order status notification
- Roadmap Live tracking from the carrier
- Roadmap Marketplace order API
- Roadmap Google Calendar sync
- Roadmap Google reviews and referral system
- Roadmap Additional channel connections
- Roadmap Event-triggered automatic reminders
- Roadmap Online deposit and payment link
- Roadmap Inbound lead endpoint (API key + webhook)
So today live status is not pulled from any carrier's system. Reading product and stock data, taking orders on WhatsApp and answering "where is my parcel?" from the order record work on Ticimax stores: there the bot only offers the colours and sizes that are in stock. On other platforms (Shopify, İkas, WooCommerce, Trendyol, Hepsiburada) both stock lookup and order writing are on the roadmap.
For Ticimax stores
Let WhatsApp orders land in Ticimax on their own
A customer sees your ad and writes on WhatsApp. The bot shows the product, suggests the size, collects the address and payment method and writes the order into Ticimax by itself. Your team no longer keys orders in by hand and only handles the conversations the bot hands over.
See the order bot-
Finds the product
Takes a customer from an ad to that ad's product and finds the product in a photo in your catalogue.
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Suggests a size
Asks for height and weight and suggests a size from your size chart. Only offers what is in stock.
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Completes the order
Sends a confirmation card, collects the address and payment method and writes the order into Ticimax.
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Hands over to the team
Passes customers who want a person, a cancellation or a refund to your team.
It fits you today if
- You get a lot of messages a day and answer them with a team of 2 to 10
- The same customer writes to you on more than one channel
- Your team copies the same answers by hand all day
- You cannot see who answered what
- Your store runs on Ticimax and you take orders on WhatsApp: the bot writes the order into Ticimax by itself
It does not fit you today if
- You are looking for an order connection on a platform other than Ticimax
- You want a system that answers with live tracking from the carrier automatically
- You want to set up an abandoned-cart recovery flow
- You are looking for a bot that answers every question on its own, outside the flow you built
If you are on this list we are not telling you to skip the call; we just want to be sure you will not be disappointed today.
We want to talk about the order side with you
We decide the order in which we build order integrations by talking to real stores. If your store runs on Ticimax, let us show you the order bot on the call. If you are on another platform, let us talk about what could arrive and when.
Request a 15-minute intro callThe 15-minute intro call is free and carries no commitment. We handle the setup; the setup fee depends on the scope of your business and appears as a separate line in the written quote.
