WhatsApp Business for Hotels
Chatinbox brings your hotel's channels into one panel: WhatsApp, Instagram DM and virtual PBX calls. In the flow you set up, the bot answers. For the rest, AI drafts a reply and your front desk approves it.
For hotels: WhatsApp, Instagram DM and virtual PBX calls collect in one panel. In the flow you set up, the bot answers. For the rest, AI drafts a multilingual reply and your front desk approves. Booking.com and PMS sync are on our roadmap.
A guest question on WhatsApp. A transfer request on Instagram. A rate question on yet another channel. Conversations scatter and a guest slips away. Chatinbox collects every channel in one inbox. In the flow you set up, the bot answers common questions directly. Outside the flow, AI drafts a multilingual reply and your front desk approves. We handle the setup. Booking.com and PMS (Opera/Cloudbeds/Protel) sync are on our roadmap.
Front Desk
10:45
Welcome to Chatinbox Hotel, Mr. Smith! 🏨
Your room KEY-102 is ready. Breakfast is served between 07:00-10:30.
Wi-Fi Pass: chatinbox2025
Template (EN)
No App
Booking confirmations and stay details go to the guest's WhatsApp. No separate app to download
3×
Properties that move to messaging see phone traffic drop to as little as a third (Source: Skift Research, 2023)
One Panel
WhatsApp and Instagram DM conversations and calls collect in the same inbox. Who follows up with which guest stays visible
Guest Communication Problems That Wear Out the Front Desk
Foreign Language Load
Replying to every foreign guest in their own language, right away, squeezes the front desk. Ready multilingual templates lift that load.
Lost Requests
A room service or maintenance request passed on by word of mouth gets forgotten. On a written channel every request leaves a trace and stays trackable.
The Phone That Never Stops
A line that rings non-stop keeps staff from focusing on the guest checking in. WhatsApp-based messaging takes that traffic off the front desk.
How Does Chatinbox Fit Into Hotel Operations?
Chatinbox merges scattered conversations into one panel. From booking to check-out, you use AI drafts and scheduled templates at every step.
Multilingual Templates
English, Arabic, Russian and more. You define a ready template in every language you need. You reply to guests in their own language. AI also drafts a translated reply and your team approves. In the flows you set up, the bot answers directly.
Department Routing
Route an incoming message to housekeeping or the kitchen team in one tap. See at once which request is at which stage.
Collecting Reviews
After check-out, send your Google and TripAdvisor review link with a scheduled template and grow your review count. Automatic triggering from the PMS check-out event is on our roadmap.
Bookings & Reminders
Plan check-in and check-out reminders with scheduled templates. Room service and special requests collect in the same flow. Automatic triggering from Booking.com/PMS reservation data is on our roadmap.
Details →Let us sit down and plan the setup for your property together
We use your details only to get back to you.
Why Do Hotels Need a WhatsApp Business Solution?
Guests choose to message right away instead of waiting on hold. According to Skift Research (2023), properties that use messaging can cut phone traffic to as little as a third. The time the front desk gets back goes to check-in, check-out and VIP welcomes.
Chatinbox does this in three steps. First it routes the incoming message to the right department. Then multilingual templates and an AI draft let the front desk reply within seconds. Finally it sends a scheduled review invitation after check-out. Booking.com/PMS sync and notifications triggered automatically from reservations are on our roadmap.
A WhatsApp Business solution for hotels is a decision that directly affects guest satisfaction and operations.
Common questions for Hospitality
How is a reservation confirmation sent over WhatsApp?
You can send the reservation confirmation, room details and check-in instructions to the guest over WhatsApp; hotel-guest communication runs through a single channel throughout the stay. Automatic triggering from a Booking.com/Expedia/PMS reservation is on the roadmap.
Can check-in and check-out information be automated?
With scheduled template messages you can send check-in instructions on arrival day, a reminder before check-out, and a thank-you plus review invitation after departure. Notifications triggered automatically from PMS status, such as 'Room ready', are on the roadmap.
How does multi-language support work?
We prepare your Turkish, English, German, Russian and Arabic templates together at setup. In the welcome flow you build, the guest picks a language and the flow continues in it; when sending a template, your team picks the right language. Automatic language selection from the country code is on our roadmap.
Is there a Booking.com and PMS integration?
Integration with hotel management systems such as Booking.com, Hotelogix, Cloudbeds, Opera PMS and Protel (reservation, channel management and customer data synchronization) is on our roadmap. Today you collect and manage guest messages in a single panel.
