Help and guides
How to set up and run Chatinbox
23 short guides in 3 categories. Each topic focuses on one user result.
Short answer
This centre contains 23 short guides in 3 categories. Each guide shows the result first, then the requirements, steps, and final check.
Setup and channel connections
WhatsApp, Meta, Instagram and line-connection steps.
Get WhatsApp Business API and connect it to Chatinbox
The accounts, phone-number conditions and Meta-side steps for the official WhatsApp Business API, with a clear split between you, Chatinbox and Meta.
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Can your existing WhatsApp number move to the API?
Moving a number you already use to the official API: two-step verification, the existing app account, what carries over and what downtime to expect.
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Meta business verification: steps and sticking points
Business verification in Meta Business Manager: the documents asked for, why a legal name different from your brand causes trouble, what to do after rejection.
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WhatsApp template approval and fixing a rejection
Template categories, common rejection reasons and next steps. During setup the Chatinbox team writes your first templates with you and submits them for approval.
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Fix a rejected WhatsApp message template
For a rejected template, write to the support team with the template name and the rejection reason. Once approved, it appears in the Onaylı Şablon list in Projeler.
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The WhatsApp 24-hour window: free text vs template
The 24-hour window a customer's message opens, what can be sent inside and outside it, the 72-hour free period after an ad click, and three common mistakes.
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Connect Instagram DMs to Chatinbox: needs and permissions
Professional account, message access permission and Facebook Page link; the connection steps, Instagram's limits and the setting to check when nothing arrives.
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WhatsApp verified badge vs business verification
The blue verified badge (once the green tick) versus business verification: Meta's five conditions, the application steps and the 30-day rule after rejection.
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Refresh lines from WapCRM and select active lines
Open Ayarlar → Hatlar and press WapCRM'den Yenile. The Aktif checkbox decides whether the bot answers on that line; check its flow and agent before unticking.
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Troubleshooting
Checks to run when a feature does not produce the expected result.
Messages not sending or arriving: a checklist, in order
A 6-step check for outgoing messages, where to look when an incoming one is missing, and what common WhatsApp error codes mean (131047, 132001, 131026, 130429).
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Quality rating dropped or number restricted: what to do
Meta's quality rating tracks blocks and reports from the last 7 days: what Connected, Flagged and Restricted mean, the 7-day and 24-hour rules, what to do.
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My template was paused or disabled: what do I do?
Meta pauses a template whose quality drops to Red: 3 hours, then 6 hours, disabled the third time. What happens during a pause, and how it comes back.
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Why won't the flow activate?
Open the flow in the Flow Builder editor, run Akışı Doğrula, clear every listed error, save, then press the Pasif toggle in the toolbar.
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Why is the bot not replying?
Read the switch and the row text for the line in Hatlar. For a flow, search the number in Flow İzleme; for Sipariş Ajanı, check Sohbet Gözetimi instead.
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Why won't my CSV or Excel file import?
Open the Veri İçe Aktar wizard on the Listeler tab of Veri Yönetimi. The red warning names the blocker: file type, the 15 MB cap, or the row cap.
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Why do phone numbers look broken?
Excel writes a long number as 9.05332E+11 and the digits vanish. Format the phone column as Metin in the source file, save .xlsx, upload again.
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Why won't my project start sending?
A dimmed send icon on the Projeler row carries the reason in its tooltip: no target list, no template, no line, or a run already in flight.
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Why does the export return no results?
A zero on the count card means the filters found no sends in that window. Empty the template, list, result and date fields in turn, then watch the number.
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Why can’t the order be approved?
Complete the amber “Teslimat eksik” list on the row, confirm the address badge, then press the green approve button. The status moves to Onaylandı.
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Why can’t the knowledge base find an answer?
Search ignores any document whose badge is not Hazır (ready). Read the status badge and chunk count first, then check the threshold on the FAQ Arama node.
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Why does Conversation Supervision show “—” not a number?
A card printing “—” instead of a number never received that data. Read the red bar, the amber blind-line warning and the card subtitle to tell the causes apart.
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Ci Light (WhatsApp Web extension)
Installing the Chrome extension and using it on WhatsApp Web.
Install Ci Light: Add It to Chrome
Install Ci Light in Chrome, log in to WhatsApp Web and open the Ci tab on the right. The early-access link, notification permission and common problems.
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How to Use Ci Light
Use Ci Light to see chats waiting for a reply, set follow-up reminders, keep notes and templates and hide the screen. A step-by-step usage guide.
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Cannot find what you need?
Write to us. We take on the setup and channel connections, and we work through anything you get stuck on in the panel together.
