Switch from WhatsApp Web to Chatinbox
Chatinbox brings WhatsApp and Instagram DM messages into one panel your team shares. Your existing number stays the same; Chatinbox runs the migration. Old chats in the app do not move.
WhatsApp Web runs in one browser, in front of one person. As messages grow, it gets unclear who is answering which customer, and chats waiting for a reply pile up. In Chatinbox the whole team sees the same number's messages.
Türkçesi: chatinbox.net/urun/whatsapp-web-gecis
What changes in Chatinbox?
- One inbox: WhatsApp Business API and Instagram DM messages sit in the same panel.
- Team visibility: You see which agent wrote what to which customer, and which conversations wait for follow-up. With role-based access, each person sees only the conversations they are allowed to.
- First reply by a bot: In a flow you set up, the bot sends the first message you defined to the customer automatically.
- Quick replies and AI drafts: AI summarises the conversation and drafts a reply; your team sends it.
- Customer record: The conversation stays with the customer's record.
What happens to your number?
Your existing number moves to the WhatsApp Business API; customers keep seeing the same number. Chatinbox runs the migration. Meta decides whether to accept the number.
What moves
- The number itself
- The business name customers see
What does not move
- Old chat history in the app
- Quick replies and labels in the app
- Product catalogue settings in the app
If you want to keep the number open in the app as well, Meta offers a separate path for that. We decide together on the call which path fits you. Conditions and steps are in the number migration guide.
If you use Ci Light
Ci Light and Chatinbox are separate products. Ci Light runs in the browser on your computer and does not move your messages to Chatinbox. In Chatinbox, messages arrive through the number's connection.
Frequently asked questions
Does my number change when I switch from WhatsApp Web?
No. Your existing number moves to the WhatsApp Business API and your customers keep seeing the same number. Chatinbox runs the migration; Meta decides whether to accept the number. For the move, two-step verification must be off on the number and the number's app account must be closed. The details are in the number migration guide.
What happens to my old WhatsApp chats?
Old chat history in the app does not move to the API. Quick replies, labels and product catalogue settings in the app do not move either. What moves is the number itself and the business name customers see. Messages that arrive after the move collect in the team's shared list in the Chatinbox panel.
Do messages get lost during the move?
There is a short gap between the old account closing and the number becoming active on the API. Messages that arrive in that window do not reach you. That is why we plan the move outside working hours, not at a busy time. Meta's processing speed sets the exact length, so we do not promise minutes.
Do WhatsApp Web and Ci Light still work after the move?
The moved number's app account closes. So that number no longer opens in WhatsApp Web, and Ci Light cannot be used with it. You manage the chats in the Chatinbox panel. If you want to keep the number open in the app as well, we look at Meta's separate path together on the call.
Let's plan the switch together
In a 15-minute call we go through your number, your team and the path that fits you.
