New Flow Builder and Knowledge Base are live. What changed

Where we stand

Until you see where a piece of software stops, you cannot trust where it works.

This is not a sales page. It keeps what we do today, what is waiting to be verified and what we do not do at all in a single list. The list below is not written by hand — it is generated from our product record.

Short answer

This is not a sales page: it keeps what Chatinbox does today, what is waiting to be verified and what it does not do at all in one list. The list is not written by hand, it is generated from our product record; each item carries the date it was verified and what that verification rests on.

Record updated
9 September 2026
Next review
1 October 2026
Overdue items
5 items

Next to each item you can read when it was verified and what that rests on. An item whose review date has come is checked again; its status does not rise until it is checked.

Three limits

The whole product is built on these three sentences.

Suggestion layer

The suggestion layer cannot send

The AI suggests a reply to the agent; the decision to send it to the customer belongs to the agent. This is not a setting, it is the structure itself: the service that produces the suggestion has no connection through which it could send a message to a customer.

But we do not say "a human sends every message" about the whole product: In the flows you build, the bot sends the messages you defined to the customer without waiting for your approval. Reminders and bulk sending work the same way. These are two different things and we write down both.

Safety net

The safety net is a person, before it is code

The AI also produces a suggestion for a question the knowledge base has no answer for — it does not notice on its own that its source is weak and stop. That is why the suggestion goes to the agent, not to the customer. That is where a wrong answer gets caught.

Trace

What it did stays visible

You can see which agent wrote what to which customer, which requests are still open and which conversations are waiting for follow-up. When someone looks back later, who did what has to be readable.

The agent's compose area and Reply button — a person starts the send
Where the send decision is made in the panel: the draft lands in the compose area, and it is the agent who presses "Reply". An illustrative drawing of the interface; it contains no real patient data.

What exists today and what does not

There are six buckets and the difference between them matters. Roadmap means "we will build it"; awaiting confirmation means "we are not sure either, so we do not write it". We keep the second one separate because "I could not find the evidence" and "it does not exist" are not the same thing.

16available today 3pilot 3coming soon 2awaiting confirmation 17on the roadmap 4we do not do this

Available

Available today

16 items

Customers use these today. We can write them on the site as ordinary capabilities.

  • Every channel in one panel

    WhatsApp, Instagram DM and calls in one shared inbox; Telegram and Messenger can be connected

    8 September 2026 · verified against the product inventory

  • Team visibility

    Who wrote what to whom, and what is still open

    2 July 2026 · verified against the product inventory

  • Customer record matched to the conversation

    The conversation and the customer record sit together

    2 July 2026 · verified against the product inventory

  • Role-based access

    Each person sees only what they are authorised to see

    2 July 2026 · verified against the product inventory

  • Conversation summary

    A summary of a long conversation

    2 July 2026 · verified against the product inventory

  • Customer intent analysis

    What the customer is asking for

    2 July 2026 · verified against the product inventory

  • Purchase-intent assessment

    How serious each conversation looks

    2 July 2026 · verified against the product inventory

  • Reply suggestion for the agent

    The suggestion goes to the agent; a person sends it

    28 July 2026 · verified against the product inventory

  • Answers drawn from your knowledge base

    The suggestion is fed by your own documents

    28 July 2026 · verified against the product inventory

  • Automatic replies from the flow you build

    The bot replies automatically inside the flow you set up

    28 July 2026 · verified against the product inventory

  • Saved reply library

    Repeated answers live in one place

    26 July 2026 · counted from platform data

  • Flows and automation rules

    Repeated steps become rules

    26 July 2026 · counted from platform data

  • Audit log — export actions

    Export actions are logged

    2 September 2026

  • Marketplace messages merged in

    Marketplace messages land in the same inbox

    23 July 2026 · verified against the product inventory

  • Shopify app — store messages

    Shopify store messages in one panel

    30 August 2026

  • Zoho CRM connection (customer card matching)

    Zoho CRM customer card matching — working (code is not in this repository)

    30 August 2026 · verified against the product inventory
Pilot

Pilot

3 items

Running under control at a limited number of customers. Not written as a general promise.

  • Creating a Ticimax order from the conversation

    Ticimax order from the conversation — pilot on selected stores

    8 September 2026 · verified against the product inventory

  • Ticimax integration

    Ticimax order writing — pilot on selected stores

    8 September 2026 · verified against the product inventory

  • Bulk sending with an approved template (HSM) — WhatsApp Business API

    Bulk sending with an approved template (pilot on selected accounts)

    2 September 2026 · controlled pilot at one customer
Coming soon

Coming soon

3 items

The code is being written but it is not open for use yet. We name it because pretending that started work does not exist would not be right either. We do NOT say what it will do, exactly what it will cover or when it will arrive — we do not know yet.

  • İkas integration

    28 July 2026

  • WebChat — live chat on your site

    9 September 2026

  • Native mobile app (Google Play + App Store)

    9 September 2026
Awaiting confirmation

Awaiting confirmation

2 items

Claimed on the site in the past, but we could not find its counterpart in the product record. We do not use these in new copy; they stay here until they are verified.

  • Encryption, backups, server location

    28 July 2026

  • Reporting and analytics screens

    28 July 2026
Roadmap

On the roadmap

17 items

These do not exist today. We plan to build them and we do not commit to a date.

  • Shopify / WooCommerce / Magento order integration

    30 August 2026

  • Abandoned-cart automation

    23 July 2026

  • Order status notification

    23 July 2026

  • Shipment tracking

    23 July 2026

  • Marketplace order API

    23 July 2026

  • Appointment management (calendar, reminders, no-show)

    2 September 2026

  • Scheduled and recurring bulk sending

    30 August 2026

  • Paraşüt integration

    9 September 2026

  • Doktor360 integration

    9 September 2026

  • n8n integration

    9 September 2026

  • Zapier integration

    9 September 2026

  • Google Calendar sync

    9 September 2026

  • Google reviews and referral system

    9 September 2026

  • Additional channel connections

    9 September 2026

  • Event-triggered automatic reminders

    9 September 2026

  • Online deposit and payment link

    9 September 2026

  • Inbound lead endpoint (API key + webhook)

    9 September 2026
Not available

We do not do this

4 items

These are not in the product. We write them out separately because they are things you might see in similar tools and come looking for here.

  • Verifying price, stock or policy against the source

    28 July 2026

  • Transaction receipt / auditable action record

    28 July 2026

  • Shadow, human-approved and limited-live operating modes

    28 July 2026

  • Kill switch

    28 July 2026

Why can you trust this list?

Because the rest of the site is fed from the same record. If a sentence describing a capability contradicts the record on this page, the page does not go live — that is not a rule left to the attention of whoever writes the marketing copy, it is a check that runs before publishing.

When an item moves to "available", this page updates itself. We do not have to remember separately — every rule left to memory is eventually forgotten.

Let us look at your own flow together How a message is handled

The 15-minute intro call is free and carries no commitment. We handle the setup; the setup fee depends on the scope of your business and appears as a separate line in the written quote.

Let's review your message flow together in 15 minutes

Let's talk about what's scattered across which channel, and see together how your team would use Chatinbox.

Book a 15-min intro call How a message is handled

We handle the setupWe train your teamYour WhatsApp number stays the same

ChatinboxChatinbox

A WhatsApp, Instagram DM and call workspace for clinics and e-commerce sellers. AI suggests; your team sends the draft.

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© Chatinbox 2026 · Chatinbox Yazılım Arge ve Teknoloji Limited Şirketi · chatinbox.net

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