Where we stand

How does AI work in Chatinbox,
and who stays in control?

This is not a sales page. It explains which work the AI suggests, which steps run automatically and who stays in control. The list below shows what we do today, what is waiting to be verified and what we do not do at all. The list is not written by hand — it is generated from our product record.

Short answer

In Chatinbox the AI works in two separate places. It suggests a reply to the agent, and the agent sends the suggestion. In the flows you build and in the order bot, the bot sends its answer without waiting for approval. This page keeps both layers, our working principles and where the product stands today in one place; the list is generated from our product record and each item carries the date it was verified.

Record updated: 14 October 2026
Next review: 23 October 2026
Overdue items: 8 items

Next to each item you can read when it was verified and what that rests on. An item whose review date has come is checked again; its status does not rise until it is checked.

Three limits

The whole product is built on these three sentences.

Suggestion layer

The suggestion layer cannot send

The AI suggests a reply to the agent; the decision to send it to the customer belongs to the agent. This is not a setting, it is the structure itself: the service that produces the suggestion has no connection through which it could send a message to a customer.

But we do not say "a human sends every message" about the whole product: In the flows you build, the bot sends the messages you defined to the customer without waiting for your approval. The FAQ step you add to a flow and the order bot also send their answer without waiting for approval, including answers found in the knowledge base. These are two different things and we write down both.

Safety net

The safety net is a person, before it is code

The AI also produces a suggestion for a question the knowledge base has no answer for — it does not notice on its own that its source is weak and stop. That is why the suggestion goes to the agent, not to the customer. That is where a wrong answer gets caught.

Trace

What it did stays visible

You can see which agent wrote what to which customer, which requests are still open and which conversations are waiting for follow-up. When someone looks back later, who did what has to be readable.

The agent's compose area and Reply button — a person starts the send — Where the send decision is made in the panel: the draft lands in the compose area, and it is the agent who presses "Reply". An illustrative drawing of the interface; it contains no real patient data.

Our approach to AI

In the way we work, the customer's need, clear responsibilities and results that can be checked come first. We explain separately the suggestions the AI prepares, the steps that run automatically and where the product stops today.

We start from the customer's need

In the intro call we first pin down the work to be solved: which messages are waiting, who answers them, where things get stuck. We choose the flow to build around that work.

We say who is in control

A suggestion goes to the agent, and the agent sends it. In the flows you build and in the order bot, the bot writes without waiting for approval, including answers it finds in the knowledge base. You can turn the bot off on any line from the panel, and in the order bot you can choose to have your team approve the order.

We judge results by their evidence

A demo, real use and a measured result are not the same thing. In the intro call we agree together on how success will be judged. We do not call a result a result if we have not measured it.

We show where the product stands today

We keep ready, pilot, awaiting-confirmation and planned capabilities apart in the list below. The list is generated from our product record; a capability does not move up a group without evidence.

Work we draw on

We draw on two principles from the AWS Reimagine 2026 research in the way we work: defining success before you start, and giving each result an owner. This is not a partnership, an endorsement or a certificate.

What exists today and what does not

There are six buckets and the difference between them matters. Roadmap means "we will build it"; awaiting confirmation means "we are not sure either, so we do not write it". We keep the second one separate because "I could not find the evidence" and "it does not exist" are not the same thing.

28available today 3pilot 3coming soon 2awaiting confirmation 18on the roadmap 2we do not do this

Available

Available today

28 items

Customers use these today. We can write them on the site as ordinary capabilities.

Every channel in one panel

WhatsApp, Instagram DM and calls in one shared inbox; Telegram, Messenger and SMS can be connected
24 September 2026 · verified against the product inventory
Team visibility

Who wrote what to whom, and what is still open
2 July 2026 · verified against the product inventory
Customer record matched to the conversation

The conversation and the customer record sit together
2 July 2026 · verified against the product inventory
Role-based access

Each person sees only what they are authorised to see
2 July 2026 · verified against the product inventory
Conversation summary

A summary of a long conversation
2 July 2026 · verified against the product inventory
Customer intent analysis

What the customer is asking for
2 July 2026 · verified against the product inventory
Purchase-intent assessment

How serious each conversation looks
2 July 2026 · verified against the product inventory
Reply suggestion for the agent

The suggestion goes to the agent; a person sends it
28 July 2026 · verified against the product inventory
Answers drawn from your knowledge base

The suggestion is fed by your own documents
28 July 2026 · verified against the product inventory
Automatic replies from the flow you build

The bot replies automatically inside the flow you set up
28 July 2026 · verified against the product inventory
Saved reply library

Repeated answers live in one place
26 July 2026 · counted from platform data
Flows and automation rules

Repeated steps become rules
26 July 2026 · counted from platform data
Audit log — export actions

Export actions are logged
2 September 2026
Marketplace messages merged in

Marketplace messages land in the same inbox
23 July 2026 · verified against the product inventory
Shopify app — store messages

Shopify store messages in one panel
30 August 2026
Bot that takes orders on WhatsApp (Ticimax)

Bot that takes orders on WhatsApp — for Ticimax stores
23 September 2026 · controlled pilot at one customer
Semi-automatic / automatic mode in the order bot

Your team approves the order, or the bot writes it: chosen per line
14 October 2026 · controlled pilot at one customer
Turning the bot off per line

Turn the bot off on any line with one button
14 October 2026 · verified against the product inventory
Writing orders to Ticimax

Writes the order to Ticimax by itself
23 September 2026 · controlled pilot at one customer
Zoho CRM connection (customer card matching)

Zoho CRM customer card matching — working (code is not in this repository)
30 August 2026 · verified against the product inventory
Zoho CRM extension (Zoho Marketplace)

Start chats from Zoho CRM, add media, hide numbers, create records
13 October 2026 · verified against the product inventory
Cloud PBX — phone menu and business hours

Key-press menu, greeting and business-hours calendar
10 October 2026 · verified against the product inventory
Cloud PBX — call queue and voicemail

Call queue, hold music and voicemail
10 October 2026 · verified against the product inventory
Cloud PBX — browser phone and desk phone

Call from the browser, hold and transfer
10 October 2026 · verified against the product inventory
Cloud PBX — call recording

Call recording with an optional recording notice
10 October 2026 · verified against the product inventory
Cloud PBX — call reports and live status

Call reports, live status and listen-in
10 October 2026 · verified against the product inventory
Cloud PBX — callback list

Callback list and routing to the last agent
10 October 2026 · verified against the product inventory
Cloud PBX — setup, line and limits

Add-on module; we connect your line, the number stays yours
10 October 2026 · verified against the product inventory

Pilot

3 items

Running under control at a limited number of customers. Not written as a general promise.

Bulk sending with an approved template (HSM) — WhatsApp Business API

Bulk sending with an approved template (pilot on selected accounts)
2 September 2026 · controlled pilot at one customer
AI connector — conversation and message counts for firm administrators (read-only)

AI connector: conversation and message counts, read-only (pilot)
29 September 2026 · controlled pilot at one customer
Ci Light — Chrome extension for WhatsApp Web (early access)

Ci Light: Chrome extension for WhatsApp Web that never sends messages (early access)
1 October 2026 · verified against the product inventory

Coming soon

3 items

The code is being written but it is not open for use yet. We name it because pretending that started work does not exist would not be right either. We do NOT say what it will do, exactly what it will cover or when it will arrive — we do not know yet.

İkas integration
28 July 2026
WebChat — live chat on your site
9 September 2026
Native mobile app (Google Play + App Store)
9 September 2026

Awaiting confirmation

2 items

Claimed on the site in the past, but we could not find its counterpart in the product record. We do not use these in new copy; they stay here until they are verified.

Encryption, backups, server location
28 July 2026
Reporting and analytics screens
28 July 2026

Roadmap

On the roadmap

18 items

These do not exist today. We plan to build them and we do not commit to a date.

Shopify / WooCommerce / Magento order integration
30 August 2026
Abandoned-cart automation
23 July 2026
Order status notification
23 July 2026
Live tracking from the carrier
23 July 2026
Marketplace order API
23 July 2026
Appointment management (calendar, reminders, no-show)
2 September 2026
Scheduled and recurring bulk sending
30 August 2026
Paraşüt integration
9 September 2026
Doktor360 integration
9 September 2026
n8n integration
9 September 2026
Zapier integration
9 September 2026
Google Calendar sync
9 September 2026
Google reviews and referral system
9 September 2026
Additional channel connections
9 September 2026
Event-triggered automatic reminders
9 September 2026
Online deposit and payment link
9 September 2026
Inbound lead endpoint (API key + webhook)
9 September 2026
Two-factor authentication (panel login)
12 October 2026

Not available

We do not do this

2 items

These are not in the product. We write them out separately because they are things you might see in similar tools and come looking for here.

Verifying price, stock or policy against the source
28 July 2026
Transaction receipt / auditable action record
28 July 2026

Why can you trust this list?

Because the rest of the site is fed from the same record. If a sentence describing a capability contradicts the record on this page, the page does not go live — that is not a rule left to the attention of whoever writes the marketing copy, it is a check that runs before publishing.

When an item moves to "available", this page updates itself. We do not have to remember separately — every rule left to memory is eventually forgotten.

Let us look at your own flow together How a message is handled

The 15-minute intro call is free and carries no commitment. We handle the setup; the setup fee depends on the scope of your business and appears as a separate line in the written quote.