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Broadcast · Bulk WhatsApp

Reach Your Whole Customer List in One Go

Import your list from Excel or CSV and choose which group it goes to. Personalise the message with each person's name and send it. People who opt out drop off the list. Rate-limited messages are retried and you watch delivery as it happens. Your sending volume follows your Meta quota.

Short answer

Import your list from Excel or CSV, pick the target group, personalise the message per person and send it. People who opt out drop off the list, and you watch delivery live. Your sending volume follows your Meta quota. Scheduling ahead is on our roadmap.

app.chatinbox.net/outbound/campaign/47

Spring Campaign 2026

Sending

2,847 / 4,200

Sent

94%

Delivery rate

Rate limit 280 msg/min
ETA 5 min
Opt-out 12 (0.4%)
app.chatinbox.net/outbound/audience

Build an audience

Tag: VIP

748 people
Ordered in the last 6 months
AND

City: Istanbul

412 people
AND NOT

Opt-out

- 38 people

Audience

374

VIP + Istanbul, opt-outs excluded

Import the list, pick the right audience

Upload names, numbers and group data from Excel or CSV. Or build the audience live from the tags, custom fields and order history in your CRM. Combine AND / OR / EXCEPT conditions as you like. Contacts without consent leave the list on their own.

  • Excel or CSV import: duplicate and invalid numbers are filtered out
  • Use tags, custom fields and groups together
  • Contacts who did not consent are left out automatically, in line with KVKK (Turkish data protection law)

Write one template, everyone gets their own message

Put fields like {{lead.name}}, {{order.last_product}} and {{custom_1}} into the message. The system fills them with each person's name, last order and tag. One text reaches everyone as a personal message. A picker for the Meta-approved template is built in; sending with approved templates is open to selected accounts as a pilot today.

  • Field tags fill in automatically for each person
  • Meta-approved template (HSM) picker — Pilot
  • Multilingual sending by group
app.chatinbox.net/outbound/template

Message template

✓ Meta approved
Hi {{lead.name}}! 👋

We have a 20% discount for you in the {{custom_1}} category.

Your last purchase: {{order.last_product}}
Valid until: {{campaign.end_date}}

Preview: Zeynep Y.

Hi Zeynep! 👋

We have a 20% discount for you in the Womenswear category.

Your last purchase: Black Classic 42
Valid until: 30 April 2026

Every customer sees their own data · 1 template · 374 different messages

app.chatinbox.net/outbound/broadcast

Sending status

Sending

Starts flowing when you launch it

Retry

Rate-limited messages are held and retried

Business hours · roadmap

Overnight hold is not available yet

Live status

Delivered · queued · failed

Your campaign will not stall halfway

You launch the send and the list runs end to end. A rate-limited message is not dropped: it is held, retried, and you see the outcome on screen. Scheduling ahead and recurring campaigns are on our roadmap.

  • Rate-limited messages are held and retried
  • Business-hours pacing and overnight hold — on our roadmap
  • You watch delivery status and failures live

See the result at once, handle the replies

How many messages were delivered, how many were opened, how many people wrote back: follow all of it live. Replies land in the inbox on their own, linked to the campaign, in front of an agent. Unreachable numbers go to the block list and are cleaned out.

  • Delivered / opened / replied / opted out: live counters
  • Replies are linked to the campaign and trigger the follow-up message
  • Unreachable numbers are cleaned automatically; the block list stays current
app.chatinbox.net/outbound/report/47

Spring Campaign, results report

Completed

4,200

Sent

3,948

Delivered (94%)

2,742

Read (69%)

487

Replies (12%)

Reply breakdown (AI classification)

Order intent
302
Question
117
Not interested
42
Complaint
26

Your first campaign is a few minutes away

Import the list, pick the template, set the audience and send. See at once who opened and who wrote back.

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