Fix a rejected WhatsApp message template
Open the rejected template and read the rejection reason shown by Meta. Fix the category, missing example or misleading text, then submit the template again.
Open the rejected template and read the rejection reason shown by Meta. Fix the category, missing example or misleading text, then submit the template again. Confirm that the status changes to In review. It becomes Active after Meta approves it.
Before you start
- Administrator access to the business and number
- The correct account open in Meta or WapCRM
Step by step
Open WhatsApp Manager → Message templates
Go to WhatsApp Manager → Message templates from the main menu. Confirm that the selected record matches the task you are about to complete.
Fix a rejected WhatsApp message template
Open the rejected template and read the rejection reason shown by Meta. Fix the category, missing example or misleading text, then submit the template again.
Check the result
Confirm that the status changes to In review. It becomes Active after Meta approves it.
Result checkIf it did not work
Check these
- If the screen or control is missing, check your user role and whether the feature is enabled for your account.
- If the action does not finish, send the exact on-screen error text to support.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
