Fix a rejected WhatsApp message template

Chatinbox does not create templates; it only lists approved ones. Fix the rejected template in your WhatsApp account, then find it again in the panel.

Short answer

The rejection reason and the template text live in your WhatsApp account, not in the Chatinbox panel. You correct the template there. Once it clears review, the name lands in the Onaylı Şablon list on the Projeler screen. Before that it stays out of the list.

This page also exists in Turkish with the same scope: Türkçe okuyun

Before you start

Edit rights on the WhatsApp account that holds the template
A WhatsApp Cloud API (WABA) line
A WapCRM API key on the company record

Step by step

Read the rejection reason in your WhatsApp account

Open the template screen of your WhatsApp account and read the whole reason.

Correct the flagged part

Fix the category, the variable example or the wording, whichever the reason points at.

Send the template back for approval

Submit the template again from the same screen once the edit is done.

Pick the line on the Projeler screen

Open Projeler from the left menu, edit the project and pick the line under WhatsApp Kanalı.

Watch the template land in the list

With Mesaj Türü set to Onaylı Şablon, the template name shows up in the list below.

Result check

If it did not work

Check these

"Bu kanal için onaylı şablon bulunamadı." means that channel has no approved template yet. Check the approval status in your WhatsApp account.
"Şablonları görmek için önce bir WhatsApp kanalı seçin." means the list is waiting for a line. Pick one under WhatsApp Kanalı.
A red "Şablonlar alınamadı" warning means the catalogue could not be read. Close the window and reopen the project; the list is fetched again.

Does this step look different in your panel?

We can review the screen and exact error text together.

Write to support

This guide was checked against the product UI and code inventory on 29 August 2026.