Fix a rejected WhatsApp message template

For a rejected template, write to the support team with the template name and the rejection reason. Once approved, it appears in the Onaylı Şablon list in Projeler.

Short answer

The rejection reason and the template text are not kept in the Chatinbox panel. During setup the Chatinbox team writes your first templates with you and submits them for approval; the panel lists approved templates. For a rejected or new template, write to the support team with the template name and the rejection reason. Once it clears review, the name lands in the Onaylı Şablon list on the Projeler screen. Before that it stays out of the list.

This page also exists in Turkish with the same scope: Türkçe okuyun

Before you start

The rejected template's name, and Meta's rejection notice if you have it
A WhatsApp Cloud API (WABA) line
A WapCRM connection set up for your company by the Chatinbox team

Step by step

Write to the support team

Send the template name, and Meta's rejection notice if you have it, to the support team.

Open the Projeler screen

Open the Intent AI section, then pick Projeler in its left menu.

Edit the project and pick the line

Edit the project and pick the line under WhatsApp Kanalı.

Watch the template land in the list

With Mesaj Türü set to Onaylı Şablon, the template name shows up in the list below once Meta approves it.

Result check

If it did not work

Check these

"Bu kanal için onaylı şablon bulunamadı." means that channel has no approved template yet. Meta's approval may still be pending; ask the support team.
"Şablonları görmek için önce bir WhatsApp kanalı seçin." means the list is waiting for a line. Pick one under WhatsApp Kanalı.
If the red warning mentions the WapCRM connection or the API key, write to the support team; the Chatinbox team sets up the connection.
A red "WhatsApp şablonları şu anda alınamıyor" warning asks for a retry. Wait a few seconds, then press the Onaylı Şablon button under Mesaj Türü again; the list is fetched again. The button clears the selected template and the mappings you made for its fields; choose them again once the list loads.

Does this step look different in your panel?

We can review the screen and exact error text together.

Write to support

This guide was checked against the product UI and code inventory on 4 October 2026.