WhatsApp API and Instagram DM management for your industry
WhatsApp Business API, Instagram DM and virtual PBX calls in one panel. We do the setup; you just answer incoming messages with your team. Any message left open shows up in the list.
Whatever your industry, WhatsApp Business API, Instagram DM and virtual PBX calls are collected in one panel; your team replies from one screen, and any open message shows in the list. We do the setup. Pick the page for your industry below.
The same simple panel in every industry
Whatever business you are in, every incoming message is collected in one place. Your team works from one screen.
One inbox
WhatsApp API, Instagram DM and calls flow into the same screen. No more hopping between tabs.
Team order
Every conversation lands with the right person. You see at once which agent is handling which customer.
Multiple numbers
Run more than one WhatsApp number from the same panel. Give each department its own line.
Automatic routing
Pick the Random, Least Messages, Least Busy or Round Robin rule; the incoming message goes to the most suitable agent by itself.
Tags and groups
Tag customers and group them. Set up as many categories as you like: VIP, new customer, return request.
See what is left open
Which agent wrote what to which customer, which request is still open, which conversation is waiting for follow-up — all in one list.
Frequently asked questions
The most common questions when choosing a WhatsApp API and Instagram DM panel.
What does one panel gain me?
When every channel is collected on the same screen, one agent handles far more conversations comfortably. Because hopping from app to app ends, response time gets noticeably shorter and the customer does not wait.
What is the difference between WhatsApp Business API and regular WhatsApp?
Regular WhatsApp is tied to one device; one person uses it at a time. WhatsApp Business API lets many agents look at one number at the same time. Chatinbox handles this official API setup for you.
How long does connecting the channels take?
Connecting WhatsApp and Instagram DM takes about 30 minutes. We connect the channels; we only ask you for account access and approval, you do not need to write code.
What should I look at when choosing a panel?
First look at the number of channels, team management and reporting depth. KVKK (Turkish data protection law) compliance is a must. In the long run, what really decides is whether it can connect to your existing CRM or e-commerce system.
Ready in three steps
Moving all your messaging to one center takes three steps.
Connect the channels
Add WhatsApp Business API, Instagram DM and your virtual PBX to the panel. Connection usually takes less than 30 minutes.
Define the team
Add agents, give roles, and set once who messages should go to.
Manage the result
Now reply, follow up and watch performance from one screen. We built the flow, the rest is yours.
Why Chatinbox?
Permission and access control
Each team member sees only the conversations, channels and customer details they are authorized for. You decide who can see what, through permissions. Compliance is assessed together with your organization's processes and permissions.
Fast start
The panel opens within minutes. You do not need to know code; your team starts using it on the very first day.
We are with you
Wherever you get stuck, our support team steps in. We answer your questions quickly and clearly.
Connects to your system
Thanks to the open API, it can connect to the tools you use. Which system it will connect to, and what is ready today, we clarify together in the intro call.
Built for your industry
Every business has a different messaging problem. Pick the solution that fits your work.
E-commerce
Customer messages in one inbox
Healthcare
Appointments and patient messaging
Education
Student and parent messaging
Restaurants
Reservations and takeaway orders
Hotels
Guest experience
Real estate
Listing and buyer follow-up
Automotive
Service and sales follow-up
Finance
Secure customer messaging
See the WhatsApp API and Instagram DM panel live
We do the setup. Connect your channels, define your team; you manage the result.
