Why Conversation Supervision shows “—”
A card printing “—” instead of a number never received that data. Read the red bar, the amber blind-line warning and the card subtitle to tell the causes apart.
An empty card and a zero are different things. A dash means no data arrived. A zero means there is nothing to count. The orders card prints a dash when the e-commerce service stays silent. A dash on the other cards means supervision data never loaded.
Before you start
- Conversation supervision enabled for your account
- A working e-commerce connection behind the orders count
- The date measurement started; the queue lists conversations from then onward
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Open conversation supervision
The page refreshes itself every thirty seconds.
Read the two bars at the top
A red bar reports a load error; an amber bar names lines whose outgoing messages are invisible.
Read the subtitle of the dashed card
An order-service message means the number never came from the e-commerce side.
Press refresh
The time on the green badge changes only when a load finishes completely.
Check whether the card shows a number
A remaining dash means the fault is still there.
Result checkIf it did not work
Check these
- A red load-error bar means the list is void rather than stale. Pass the text to support word for word.
- On the lines named in the amber bar, unanswered time is not measured; an empty queue proves nothing.
- A plus sign next to a number means the list hit its limit and the real figure is higher.
- If the queue is empty, read the measurement start date. Older conversations are never listed.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
