WhatsApp Business for your clinic: reach every patient message
WhatsApp, Instagram DM and your phone line flow into one screen. Your team replies from the same inbox. In the flows you set up, the bot answers directly. For everything else, AI drafts a reply. Automatic appointment reminders are on our roadmap.
For clinics and hospitals: WhatsApp, Instagram DM and your phone line flow into one screen, and your team replies from one inbox. In the flows you set up, the bot answers directly. For everything else, AI drafts a reply. Automatic appointment reminders are on our roadmap.
Is the phone line always busy? Do incoming messages get mixed up? Do appointment requests from Instagram DM get lost? Chatinbox collects every channel in one window. Clinics and hospitals manage their WhatsApp conversations from one place. So fewer requests go unanswered. We do the setup for you.
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Clinic Assistant
Now
Hello Mr. Demir, you asked about the price of a dental cleaning.
I have attached our current price list and offers. Shall we book you a slot on a day that suits you?
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Read 14:30
67%
of patients say WhatsApp is their first choice for messaging their clinic. (Deloitte Digital Health Survey, 2023)
35%
Clinics that automate appointment reminders report a drop in no-shows. (HIMSS, 2022)
3 min
Average reply time on WhatsApp. The same request waits over 90 minutes by email. (Meta Business, 2023)
The communication bottlenecks that repeat in a clinic day
Phone traffic
While the receptionist is on the phone, urgent WhatsApp questions wait in line. When the reply is late, the patient does not wait. They dial the next clinic.
Scattered data
Some patient records sit on a staff member's personal phone, others in an Excel sheet. Nobody tracks which message was answered.
No follow-up
The check-in message after treatment is usually skipped. A patient who is never contacted feels forgotten and does not come back.
How is WhatsApp Business used in healthcare?
The first benefit is simple: repeated patient questions land on one screen. When a patient writes "I want to book an appointment", the bot answers directly in the flow you set up. Outside the flow, AI drafts a reply from your clinic's working hours and price information. Your team approves that draft and sends it within seconds. Writing the appointment to the calendar automatically, and sending the reminder on its own, are on our roadmap.
Chatinbox is a patient messaging system for clinics. Your whole team replies from one WhatsApp number. So fewer messages slip through. Which staff member replied to which patient is on record.
Multichannel support for healthcare providers is not only WhatsApp. Instagram DM and phone-line (virtual switchboard) requests land in the same inbox. Fewer patient requests get lost.
Chatinbox capabilities that make patient communication easier
Multiple users
Your whole reception team connects to the same WhatsApp number from their own computers. Fewer messages go unanswered, and everyone can see who is handling what.
Patient card (CRM)
While you chat, the patient's notes, treatment history and tags sit next to the conversation. You continue without asking for the history again.
Media sharing
X-rays, before/after photos and treatment plans go back and forth easily. Every file you send is stored on the patient's card.
Appointment reminders Roadmap
Today your team sends appointment reminders with a WhatsApp template message. Calendar/PMS connection, automatic reminders, open-slot management and confirmation flows are on our roadmap.
DetailsLet us plan the right setup for your clinic together
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Common questions for Healthcare
Can hospitals and clinics use WhatsApp Business?
Yes. Chatinbox collects WhatsApp Business API and Instagram DM conversations in a single panel; with role-based access, patient advisors, physicians and managers work with different views. During setup we define your access and permission matrix together; KVKK (Turkish data protection law) compliance is assessed together with your clinic's processes and consents.
How does appointment reminder automation work?
Appointment reminder automation (automatic notification 24 hours and 1 hour before the appointment plus a 'Confirm/Cancel' reply) and no-show tracking are on our roadmap. Today your team can send reminders with a WhatsApp template message; automatic triggering is under development.
Who can access patient data, and where is it stored?
Conversations are linked to the customer record and only authorized users can see them; with role-based access you define who reaches which data. Server location, retention period and transfer details are defined in the contract. Audit log and reporting screens are on our roadmap.
Is there a Doktor360 integration?
Integration with patient management systems such as Doktor360 (automatic transfer of appointments, status triggers and lab result notifications) is on our roadmap. Today your team manages this information manually from a single panel.
