Let no message in your online store go unanswered
Trendyol, Hepsiburada, sahibinden, WhatsApp and Instagram DM messages collect in one inbox. When a customer asks about returns, delivery time or the size chart, the bot answers directly in the flow you set up. Outside the flow, AI drafts a reply for the agent from the knowledge base you upload. Your team approves and replies within seconds. That sale stays with you, not a competitor. Chatinbox takes care of keeping the channels together.
For online sellers: Trendyol, Hepsiburada, sahibinden, WhatsApp and Instagram DM messages collect in one inbox. The bot answers in the flows you set up. Outside the flow, AI drafts a reply from your knowledge base and your team approves. What is live today and what is on the roadmap for shipping, returns and carts: we spell it out on the seller package page.
What is live today and what is on the roadmap for shipping, returns and carts? See the package for online sellers →
Support Agent
1 minute ago
Hello Ms. Kaya, your order is on its way. 📦
Your tracking code: 123456789
Your parcel is with Yurtiçi Kargo. Is there anything else we can help with?
Saved template — your team approved and sent it
76%
76% of shoppers choose to message a brand directly before they buy. (Meta, 2023)
40%
Online sellers that move to WhatsApp Business report an average 40% lift in conversion rate. (Spectrm, 2023)
One inbox
The most common cause of a late reply is a lost message. Every incoming message lands in one list and gets an owner. Who replies to what is visible on screen.
Why does message traffic slip through in your online store?
Problem: Scattered channels
WhatsApp in one tab, Instagram in another, the marketplace panel in a third. Every extra screen means more missed messages piling up. See how it comes down to one screen in the demo.
Problem: Late replies
Nobody knows who owns which message. Two people answer the same question. Another question is left hanging. The customer is still waiting.
Problem: Lost sales
When the reply is late, a ready-to-buy customer goes to a competitor. Every minute spent waiting for support is revenue out of your pocket.
What does WhatsApp Business do for you in online sales?
All channels in one inbox
WhatsApp, Instagram DM and marketplace conversations collect on the same screen. You handle all of them from here, without switching tabs.
AI reply drafts for repeated questions
Repeated questions about shipping, returns and sizes are answered directly by the bot in the flow you set up. For questions outside the flow, AI drafts a reply from your catalog and your team approves. Automatic order/shipping status notifications triggered by events are on our roadmap.
Clear task ownership in the team
Route each conversation to the right agent. See who answered what, instantly. No overlaps, no unanswered messages.
Abandoned cart reminders Roadmap
Today your team sends the abandoned-cart reminder with a WhatsApp template message. An automatic, scheduled reminder flow triggered by the cart event is on our roadmap.
Details →Bulk announcements in one go
Send campaigns and announcements to your whole customer list with WhatsApp Broadcast. Reach thousands of people with one click.
Details →Let us design your store's messaging setup together
We use your details only to contact you about this.
Common questions for E-Commerce
Can I merge Trendyol and Hepsiburada messages with WhatsApp?
Yes. With Chatinbox's single-inbox infrastructure you can manage marketplace messages from Trendyol, Hepsiburada, N11 and sahibinden on the same screen as your WhatsApp Business replies. Whichever channel the customer writes from, your team replies from one panel.
Can an automatic WhatsApp message be sent to customers who abandon their cart?
Abandoned-cart automation (an automatic template message triggered by a Shopify/WooCommerce event) is on our roadmap. Today your team can send abandoned-cart reminders with a WhatsApp template message; automatic triggering from the platform event is under development.
Can order and shipping notifications be automated over WhatsApp?
Automatic order/shipping status notifications (triggered by the platform integration) are on our roadmap. Today your team can send these notifications and the tracking link with a template message; when a customer writes 'Where is my package?', you reply with an AI-assisted quick reply draft.
Which e-commerce platforms and marketplaces are supported?
Today: WhatsApp, Instagram DM and Trendyol/Hepsiburada/N11/sahibinden marketplace messages in one inbox, with AI-assisted reply drafts. Ticimax order recording is ready today. Shopify, WooCommerce, Magento, OpenCart, IdeaSoft, REST API and marketplace order connections are on the roadmap.
Ready to grow your online revenue?
The 15-minute intro call is free and has no commitment. Let us look at your store's message traffic together.
Book a free intro call