Draw Your Messaging Flow Instead of Coding It
Open it in your browser, drag the nodes, connect them, publish. You set up conditional branches, button menus, AI question-answering and handover to an agent without writing a line of code. Repeated steps become rules. You can change the flow and republish it whenever you like.
Open it in your browser, drag and connect the nodes, publish. Conditional branches, button menus, AI question-answering and handover to an agent need no code. You can edit the flow and republish it at any time. Ready-made flow templates for your sector are included.
Dental Clinic Welcome
v3 · LiveTrigger · First message
Welcome · {{lead.name}}
Button menu · 3 options
Treatments
Prices
Contact
Record · Save request to CRM
2,847
This week
73%
Completion
1.2 min
Avg. time
From a blank canvas to live, step by step
Add nodes, connect them with arrows, publish. No code needed. Watch it build:
Trigger
AI
Logic
Action
Message
Node types (12)
Trigger
First message, keyword, tag, time
Text message
Placeholders, multiple languages, media
Button menu
3-10 options, exit path, fallback
Condition (If/Else)
Variable, tag, reply match
Wait / Delay
Seconds, minutes, hours, business-hours aware
AI FAQ
Answer from the knowledge base, semantic search
Out of hours
Welcome message, queue the request
Collect info
Save name, phone, request topic
Hand over to agent
Pick a group, business hours, carry tags
Tag / Variable
Tag the customer, store a value
Email / SMS
Notify an agent or manager, email the customer
End
Flow end, outcome metric, close the tag
Nodes: the building blocks of every scenario
From trigger to close, you build the conversation you have in mind by joining nodes. Delays that respect business hours, variable placeholders, conditional branches and AI question-answering sit side by side. Repeated steps become rules, with no code involved.
- Dynamic placeholders: {{lead.name}}, {{appointment.date}}, {{custom_1}}
- Business-hours delay: a message queued at night goes out at 09:00 the next morning
- Tagging and handover nodes move the conversation to the right person
AI wizard: describe it, get a flow
Type one sentence, such as: "New-patient welcome for a dental clinic. Ask the anxiety level. Hand high-anxiety cases to the team." The AI drafts a multi-step scenario that fits your sector. You approve or change each node with one click. No blank screen: you start from a draft and build on it.
- One-sentence brief, an 8-15 node proposal from the AI
- Knows the sector: healthcare, e-commerce, services, hotels
- Node-by-node approval: skip what you do not want and move on
AI Flow Wizard
30+ ready-made flows for your sector
No need to start from zero. The scenarios that come up most in your sector are included. Load one with a click, adjust it to your brand, publish.
Dental clinic
- • New-patient welcome (name + anxiety level)
- • Price question answered from the saved-reply library
- • Out-of-hours welcome and request queueing
- • Post-treatment follow-up + Google review invitation
E-commerce
- • AI-assisted answers to frequent questions
- • Return request intake: request + reason + handover to an agent
- • Out-of-hours welcome and queueing
- • Campaign notification by segment
Aesthetics & clinics
- • Lead capture → area of interest → budget range
- • Consultation request + before/after photo collection
- • Health tourism: language + country + transfer
- • Out-of-hours welcome and tagging
Hotels & tourism
- • Booking confirmation + check-in details
- • Room service order (menu + payment)
- • Post-stay TripAdvisor review invitation
- • Multilingual welcome templates
Real estate
- • Listing match (district + budget + rooms)
- • On-site viewing appointment
- • Pre-contract document checklist
- • Portfolio suggestion for investors
Education & courses
- • Parent updates + absence alert
- • Enrolment application + payment step
- • Exam result + counselling request
- • New-term campaign announcement
+ 8 more templates for restaurants, automotive, finance and services
Flow monitoring and drop-off detection
You see in real time how many people each node moves where, and at which step they leave. Fix the node where you lose them and republish the flow.
- Node-by-node conversion and drop-off heat map
- Publish the node you fixed
- Error log: empty placeholder, unanswered step, timeout
Dental Clinic Welcome, last 7 days
Live2,847
Started
73%
Completion
487
Requests recorded
Node-by-node conversion
Your first flow is 10 minutes away
Load a sector template, refine it with the AI wizard, adjust it to your brand in the drag-and-drop editor. Publish and follow the results live.
How to do it
Step-by-step guides from the help center for this feature:
