Why is the bot not replying?
Check that the line bot is enabled, runtime is Running and its flow is Active. Then find the customer message execution in Flow Monitoring.
Check that the line bot is enabled, runtime is Running and its flow is Active. Then find the customer message execution in Flow Monitoring. Confirm that you found the first failed step or, if no execution exists, the line-to-trigger mismatch.
Before you start
- The time of the issue and affected record
- The exact on-screen error text
Step by step
Open Lines and Flow Monitoring
Go to Lines and Flow Monitoring from the main menu. Confirm that the selected record matches the task you are about to complete.
Why is the bot not replying?
Check that the line bot is enabled, runtime is Running and its flow is Active. Then find the customer message execution in Flow Monitoring.
Check the result
Confirm that you found the first failed step or, if no execution exists, the line-to-trigger mismatch.
Result checkIf it did not work
Check these
- If the screen or control is missing, check your user role and whether the feature is enabled for your account.
- If the action does not finish, send the exact on-screen error text to support.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
