Why is the bot not replying?
Read the switch and the row text for the line in Hatlar. For a flow, search the number in Flow İzleme; for Sipariş Ajanı, check Sohbet Gözetimi instead.
Silence has four known causes: the bot on that line is off, the attached flow is passive, Sipariş Ajanı is paused, or the chat was handed to a person. The Hatlar row states the first three; a line bound to a passive flow also reads Bot kapalı. In a handed-off chat the bot keeps quiet by design, and you take the chat back with Bota geri ver on the Bot Kontrol page.
Before you start
- The customer's phone number and roughly when the message arrived.
- The name of the line that received the message.
- The flow, or Sipariş Ajanı, you want the bot to run. A passive flow answers nobody, even once attached.
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Read the line's row on the Hatlar page
Open Hatlar in the left menu. The row reads Bot kapalı, Bot duraklatıldı — bağlantı duruyor, Akış: <flow name> or Akış yok — ajan yolu. A line you bound to a flow that reads Bot kapalı may have a passive flow.
Switch the bot on, or activate the passive flow
On a Bot kapalı row, tap the switch, pick Sipariş Ajanı or a flow in the “Seçin…” list and press Evet, botu aç. Activate a passive flow in Flow Builder first. A line reading Bot duraklatıldı is resumed with Başlat on Bot Kontrol.
Watch a fresh run appear in Flow İzleme
Open Flow İzleme and type the number into the Telefon ara box. A new row marked Çalışıyor or Tamamlandı shows the message reached the bot. On a Sipariş Ajanı line, look for the reply under Sohbet Gözetimi › Bot Sohbetleri.
Result checkIf it did not work
Check these
- A flow name on the Hatlar row proves configuration, not a live WhatsApp link. The Durum icon on the Hatlar tab of Ayarlar only says whether Chatinbox processes messages from that line; when it is off, messages are ignored. Neither screen shows the WhatsApp connection itself; if customers still hear nothing, write to the Chatinbox team.
- A chat handed to a person keeps the bot quiet on purpose. Open the Bot Kontrol link at the foot of Hatlar and press Bota geri ver.
- The warning Hat listesi 20 saniyede gelmedi never means the line is gone. Press Yenile; if it persists, this screen cannot confirm the bot state.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 4 October 2026.
