Why is the bot not replying?
Read the switch and the flow badge on the line's row in Hatlar. Then search the customer number in Flow İzleme and open the newest run.
Silence has three known causes. The bot on that line is off, the attached flow is passive, or the chat was handed to a person. The Hatlar row states the first two in one sentence; for the third the bot keeps quiet by design, and you take the chat back with Bota geri ver on the Bot Kontrol page.
Before you start
- The customer's phone number and roughly when the message arrived.
- The name of the line that received the message.
- The flow you want the bot to run. A passive flow answers nobody, even once attached.
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Read the line's row on the Hatlar page
Open Hatlar in the left menu. Look at the row for Bot kapalı, a flow name, or akış pasif — bot cevap vermez.
Switch the bot on with a flow, or activate the passive one
Tap the switch, choose the flow under Akış seçin and press Evet, botu aç. Activate a passive flow in Flow Builder first.
Watch a fresh run appear in Flow İzleme
Open Flow İzleme and type the number into the Telefon ara box. A new row marked Çalışıyor or Tamamlandı shows the message reached the bot.
Result checkIf it did not work
Check these
- Bot açık on the row proves configuration, not a live WhatsApp link. When customers still hear nothing, check the Durum column on the Hatlar tab of Ayarlar.
- A chat handed to a person keeps the bot quiet on purpose. Open the Bot Kontrol link at the foot of Hatlar and press Bota geri ver.
- The warning Hat listesi 20 saniyede gelmedi never means the line is gone. Press Yenile; if it persists, this screen cannot confirm the bot state.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
