Patient messages in one panel, fast replies with AI drafts
Chatinbox collects patient messages from WhatsApp, Instagram DM and other channels in one panel for dental clinics. In the flows you set up, the bot answers. For the rest, AI drafts a reply from your clinic knowledge base and your team approves.
For dental clinics: patient messages from WhatsApp, Instagram DM and other channels collect in one panel. In the flows you set up, the bot answers. For the rest, AI drafts a reply from your clinic knowledge base, and your team approves and sends. Automatic appointment reminders and calendar connection are not live today. They are on the roadmap.
"What is your price?" messages from WhatsApp Business and Instagram DM should not sit unanswered after hours. All channels collect in one inbox. AI drafts a reply to the patient's question from your clinic knowledge base. Your team approves and replies within seconds. Automatic appointment reminders and calendar connection are on our roadmap.
🚀 We do the setup for you
Channel connections (WhatsApp, Instagram), an AI knowledge base tailored to your clinic and KVKK (Turkish data protection law) settings: we set them up for you. Automatic appointments and calendar connection (including Doktor360) are on the roadmap. Let us show you with your own case in a live demo.
One panel — all channels
3+
Connected channels
One
Inbox
AI
Reply drafts
Incoming messages
The 4 things that trouble dental clinics most
When we work with clinic teams, we hear the same four complaints.
Unanswered price messages
A patient asks for a price on WhatsApp. After hours, nobody is there. They do not wait. They write to the clinic next door.
The cost of a no-show
Every patient who does not show up means an empty chair for an hour. The prepared materials and the assistant's time are wasted too.
KVKK worries
Patient data is sensitive. Do scattered WhatsApp groups comply with KVKK? Is it clear who looked at which record?
Doctor calendar chaos
Several dentists, different specialties, overlapping hours. Which patient goes to which dentist? Reception freezes.
Fast replies to price questions with AI drafts
A patient writes "how much is an implant?". AI drafts a reply from your clinic knowledge base. The draft explains the suitable treatment and the process, and points to a consultation. Your team checks the draft and sends it. Suggesting open slots automatically and confirming from the calendar are on our roadmap.
- AI suggests ready drafts on topics like "implant", "orthodontics" and "teeth whitening"
- The draft includes a message that points to a free consultation. Your team approves. If you connect this message to a flow, the bot sends it directly
- Roadmap: suggesting open slots from the calendar and automatic appointment confirmation
Istanbul Dental Clinic
online
How much is an implant?
14:23
Hello 👋 Let us set up a free implant consultation. How anxious are you about dental work, from 1 to 5?
14:23 ✓✓
2 open slots this week:
14:24 ✓✓
Wed 14:00 works
14:24
Appointment reminder flow
RoadmapPlanned automation steps:
Automatic appointment reminders — on the roadmap
Automatic reminders 24 hours and 1 hour before the appointment are on our roadmap. So are moving a cancelled slot to the waiting list and re-inviting no-shows. Today your team sends reminders with a WhatsApp template message or a bulk campaign. No-show visibility and the no-show report are also in development.
- Today: sending reminders manually with a template message or a bulk campaign
- Roadmap: automatic reminder and confirmation 24 hours + 1 hour before
- Roadmap: moving a freed slot to the waiting list automatically + re-invite
Multi-dentist team management
Define role-based access for every dentist and assistant in your clinic. You decide which team member handles which message. You choose who is responsible for which channel. Assign and hand over messages within the team. Automatic routing by specialty and a working-hours/leave calendar are on our roadmap.
- • Packages by user count and role-based access
- • Assigning and handing over messages within the team
- • Roadmap: automatic routing by specialty
- • Roadmap: working-hours/leave calendar + conflict check
KVKK and patient data security
National ID, phone, IBAN and card numbers are masked automatically before the AI processes them. Privacy notice templates come ready. With role-based access, each team member sees only the conversations and patient details they are authorised for. Compliance is assessed together with your clinic's own processes and consents.
- • Automatic masking of sensitive data (PII redaction)
- • KVKK privacy notice template
- • Permission-based access: you decide who sees which conversation
Not every patient should see the same single message
A single welcome text becomes ordinary over time. Dental clinics get 12 ready welcome templates out of the box, in a warm tone that calms fear. You use different templates for different patients. With multilingual AI translation they also suit patients from abroad. A/B rotation that measures which template gets more replies is on our roadmap.
- 12 ready welcome templates in a warm, fear-calming tone
- Also suits patients from abroad, with multilingual AI translation
- Roadmap: A/B rotation that automatically promotes the template with the most replies
Welcome templates (12)
MultilingualTemplate 1 — Warm tone
EN"Hello {{lead.name}}! 👋 We are here for your dental health. No need to worry, together we..."
Template 2 — Formal tone
EN"Dear {{lead.name}}, welcome to our clinic. How can we help you?"
Template 3 — Anxiety-reducing
EN"Hello 😊 Thank you for choosing us. Whatever the topic, there is nothing to fear..."
+ 9 more templates · including medical tourism
What does the dental clinic package include?
A ready-to-install set built for dental clinics, on top of the standard Chatinbox package. If your WhatsApp Business API is ready, it goes live in 30 minutes. If not, we do the setup.
- Ready welcome templates + AI knowledge base
- Automatic appointments + reminders (on the roadmap)
- 12 welcome templates + 42 FAQs (multilingual)
- Multiple dentists + role-based access
- Bulk campaigns (broadcast) + template messages
- KVKK privacy notice template + PII masking
Frequently asked questions
Does it work with the calendar/records software I use today?
Connections to Doktor360, Google Calendar and clinic software are on our roadmap. Today you collect patient messages in one panel and manage them with AI reply drafts. Your team enters appointments into your existing system.
Where do things stand on KVKK?
You get a privacy notice template, sensitive data masking (national ID, IBAN, phone) and role-based access management. You decide who sees which conversation and patient details. Compliance is assessed together with your clinic's own processes and consents.
What is there for patients from abroad?
Multilingual AI translation drafts replies for patients in different languages. You upload your contracts and information documents to your knowledge base. The details are on the aesthetic clinics page.
How long until the system is up and running?
If your WhatsApp Business API is ready, it goes live in 30 minutes. If not, we do the setup and get you live within 24 hours.
Let us try it in your clinic together
In a 15-minute demo we open the inbox tailored to your clinic and the AI reply drafts. See with your own eyes how patient messages are managed in one panel.
