Your phone line now lives on your computer
With the Chatinbox cloud PBX there is no switchboard box, no cabling and no on-site setup. You handle incoming and outgoing calls on one screen and every call is recorded. We set up your line. You just start calling.
The cloud PBX puts your phone line on your computer. You manage incoming and outgoing calls on one screen and every call is recorded. No switchboard box, no cabling, no technical setup. We set up the line for you.
Call center board
Live - 4 agents active
Incoming call - Ayse K.
+90 532 *** 45 67 - 2:34 min
Outgoing call - Mehmet T.
+90 555 *** 12 89 - 1:15 min
Waiting in queue
3 calls - avg. wait: 45 s
Why a cloud PBX instead of a traditional switchboard?
A traditional switchboard is tied to a box on the wall and fixed lines. Moving office or growing the team becomes an expensive job. A cloud PBX runs entirely over the internet, so your number goes wherever you open it.
With Chatinbox you do not buy a single device. The office team and remote colleagues share one number. Everyone calls and is called from the same pool.
No hardware
No switchboard box, cabling or maintenance contract to buy
One number
Office and remote staff call and are called from the same number
On record
Call recordings and call history sit under the related customer
We do the setup
Opening the line and building the routing is included in your subscription
142
Incoming
87
Outgoing
12
Missed
Every call on one screen, incoming and outgoing
The moment the phone rings, the agent sees who is calling, what was discussed before and which request is still open. To call someone, you do not dial a number. One click starts the call.
Leaving a note or setting a reminder after the call takes seconds. Nothing gets lost, and the customer does not have to explain everything again next time.
- Incoming and outgoing calls tracked in one place
- Customer details on screen as the call comes in
- One-click calling, no dialing
Call recording and voice menu, always on
Every call is recorded automatically in the background. A manager can listen to any call later to coach the team, or keep the recording as evidence in a dispute.
With the voice menu (IVR), the caller presses 1 for sales or 2 for support and reaches the right team at once. You build the menu in the panel by drag and drop, with as many levels as you want. No code, no technician.
- Record calls and listen back
- Greeting with a voice menu (IVR)
- Multi-level routing
Voice menu flow
Welcome! Thank you for calling Chatinbox.
Sales
Support
Billing
Connecting you to an agent...
Call queue management
+90 532 *** 12 34
Waiting: 15 s
+90 555 *** 56 78
Waiting: 8 s
+90 541 *** 90 12
Waiting: 3 s
What exactly do queues and transfers do?
In busy hours, incoming calls go automatically to a free agent or to the person who knows the topic. A price question lands in sales, a fault report lands in technical. Nobody waits only to reach the wrong person.
To hand a call to a colleague, one key is enough. The line does not drop, and the new agent sees what was said so far.
- Waiting calls placed in a queue
- Call transfer between departments
- Distribution by priority and expertise
Which call was missed?
Chatinbox records incoming and outgoing calls. The missed call, who picked it up afterwards and which customer it belongs to all show on the same screen.
So a call that was never returned does not depend on someone remembering it. Anyone who looks at the list sees what is still open.
- Missed calls in one list
- Each call linked to the customer record
- Call recordings available in the panel
Missed calls
TodayZeynep Kaya
0532 *** 41 07 · 09:24
Murat Aydin
0555 *** 18 92 · 10:05
Elif Yildiz
0546 *** 73 20 · 11:38
Get your call center running today
Buy no hardware, deal with no setup. We open the line and build the routing. You start calling.
How to do it
Step-by-step guides from the help center for this feature:
