Give the Car Owner and the Service Advisor a Break: Move the Conversation to WhatsApp
Test drive, service status and appointment messages collect in one panel: WhatsApp, Instagram DM, calls and web chat (coming soon). In the flow you set up, the bot answers directly. For the rest, AI drafts a reply and your team approves. We handle the setup.
For dealerships and service centres: test drive, service status and appointment messages land in one panel. Channels: WhatsApp, Instagram DM, calls and web chat (coming soon). In the flow you set up, the bot answers directly. For the rest, AI drafts a reply and your team approves. We handle the setup.
Customers do not want to wait for the phone to ring. They want the answer by message, right away. You follow service status, hand-over details and test drive requests from the same screen. A tidy message flow instead of a pile of calls.
Service Advisor
16:00
Hello, the service on your vehicle 34 ABC 123 is complete. 🚗 ✅
You can collect it from the service centre whenever suits you.
Total: 4,500 TL
Ready template
By Message
The car owner already asks about the service on WhatsApp. You reply on the same line and phone traffic drops
In Their Pocket
Service status and hand-over details land on the owner's WhatsApp. They do not wait in an e-mail inbox
One Panel
Service status, hand-over details and appointment messages on the same screen. Your team replies without switching channels. Automatic triggering of appointment and maintenance reminders is on our roadmap.
The Three Situations That Wear Out Dealerships and Service Centres
When communication is scattered, requests spread across phone, messages and social media. Most do not get a timely reply. These are the three complaints we hear most in the field:
The Phone That Never Stops
First: calling back every customer who rings all day asking "Is my car ready?" eats the advisor's time. The real work stays half done, hours go by on the phone.
Scattered Appointments
Second: when appointments are kept in separate places, two cars land on the same slot and some slots stay empty.
Photos From a Personal Phone
Third: sending a part photo from the advisor's own phone hurts the professional image. Customer data also stays outside your control.
What Does Chatinbox Do at a Dealership or Service Centre?
It gathers after-sales communication in one place. From the service appointment to the work order update, every step sits in the same panel. We handle the setup.
Stage Updates Partly Roadmap
Today your team sends ready templates from one panel: "Work order opened", "Waiting for parts", "Vehicle ready". In the flow you set up, the bot answers. For the rest, AI drafts a reply and the team approves. Roadmap: automatic triggering when the stage changes in your DMS or service software.
Photos From the Desktop
Send the photo of a replaced part or damage to the customer straight from the screen. No advisor needs to use a personal phone.
Appointments in One Place
Take the service appointment over WhatsApp and send the confirmation within seconds. Because requests collect in one panel, the risk of clashing slots and forgotten appointments drops.
Maintenance Reminders Roadmap
Today your team sends periodic maintenance reminders as a bulk template message. Automatic, per-vehicle reminders based on the upcoming service date are on our roadmap.
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Common questions for Automotive
How are service appointment reminders automated?
Today your team sends service reminders with a WhatsApp template message; incoming confirmation and cancellation replies are collected in a single panel, and you assign who will follow up. Automatic reminders linked to the service calendar and a no-show report are on our roadmap.
Are vehicle delivery notifications sent over WhatsApp?
At each step of the service process (intake, parts, repair, inspection, delivery) you can send the customer a WhatsApp status update; the customer no longer has to ask about their vehicle's status. Automatic triggering from the service management system (DMS) is on the roadmap.
Is dealer-headquarters communication management possible?
Each dealer and service centre gets its own number and team; head office sees every conversation from one panel and follows the reports. Your team assigns an incoming message to the right dealer, or in the flow you build the customer picks their dealer from a menu.
Can a test drive appointment be booked over WhatsApp?
Today, when the customer writes the model and date on WhatsApp, your team sends the available times with a template and creates the appointment. Automatic appointment creation from the customer's choice is on our roadmap. Before the test drive you request the driver's licence details and insurance documents over WhatsApp.
