Trendyol, WhatsApp and Instagram messages in one panel
Chatinbox collects WhatsApp, Instagram DM and Trendyol/Hepsiburada messages in one panel for e-commerce sellers. In the flows you set up, the bot answers. For the rest, AI drafts a reply and your team approves.
For e-commerce sellers: WhatsApp, Instagram DM and Trendyol/Hepsiburada messages collect in one inbox. In the flows you set up, the bot answers. For the rest, AI drafts a reply from your catalog and your team approves. What is live today and what is on the roadmap: we list them separately in the package section.
WhatsApp in one tab, Instagram in another, the Trendyol/Hepsiburada message panel in a third. A customer writes "what is the status of my order?". The reply gets lost between tabs and that sale goes to a competitor. Chatinbox collects all channels in one inbox. For frequent questions, AI drafts a reply from your catalog. Your team approves and replies within seconds.
🚀 Let us handle the setup for you
Channel connections (WhatsApp, Instagram, marketplace messages) and 63 ready FAQs are set up as part of the package. You upload your catalog, and we tune the AI reply drafts together. Order/shipping connection is on the roadmap. Let us see it with your own channels in a live demo.
One panel — all channels
3+
Connected channels
One
Inbox
Top question categories
The 4 repeating situations that wear down online sellers
Answering the same few questions hundreds of times a day. Let us break that loop.
Where is my parcel?
You answer more than 50 "where is my parcel" messages by hand every day, one by one. It eats up hours.
Return procedure
"How do I return this?", "Who pays for shipping?" keep coming back. The policy text is long. The customer does not want to wait.
Product questions
Size, fabric, usage, warranty... It is all in your catalog. You still copy and paste the answer by hand.
Orders left in the cart
A product was added to the cart, the payment never finished. No reminder went out, the sale was lost. The ad budget went with it.
Fast replies to "Where is my parcel?"
A customer writes a shipping or order question, and your team sees it in one panel. AI suggests a reply draft using your catalog and the order details you shared. Your team approves. In the flows you set up, the bot answers directly. Chatinbox records an order taken from the conversation in your Ticimax store. Opening the order card from the platform automatically and live status from the carrier API are on the roadmap.
- Today: your team replies within seconds using the AI reply draft
- Roadmap: opening the order card automatically from the e-commerce platform
- Roadmap: live status + proactive notification from the Aras/Yurtiçi/MNG/PTT carrier APIs
Murat Kaya
online
Where is my parcel? Order no: 18472
14:23
📦 Order #18472
📍 Now: Kadıköy branch · with the courier 🚚
14:23 ✓✓
Tracking link:
aras.com.tr/track/TR8472913Write to us if you have any other question 👇
14:24 ✓✓
Customer query
"The size is too big, I want to return it. Do I pay for shipping?"
Knowledge base — matched from source
Sorry the size did not work out 😔 We cover the shipping cost for returns — for unused items with the tags still on. You have the right to return within 14 days.
Next steps:
- 1. I share a code for Aras Kargo
- 2. The courier picks it up free of charge
- 3. Return approved within 3-5 business days
📄 return-cancellation-policy.pdf · page 3
Let your catalog and policies produce the answers
Upload your product catalog, return policy, KVKK (Turkish data protection law) notice and warranty terms as PDFs. This content feeds the AI reply draft. Your team sends the draft. Your team also catches a wrong or incomplete suggestion.
- Your PDF/Word catalog and policy files
- 63 ready FAQ templates included in the e-commerce package
- Details: Knowledge base →
Abandoned cart reminders Roadmap
An automatic WhatsApp reminder for orders added to the cart but never paid is on our roadmap. The cart event from the platform will trigger it. When ready, it will be personalised with the product name. Today your team sends abandoned-cart reminders with a WhatsApp template message.
- ○ Capturing the cart event via webhook (roadmap)
- ○ Automatic scheduled reminder + discount (roadmap)
- ○ Personalisation with product name and image (roadmap)
- • Today: manual reminder with a template message
Marketplace integrations Coming soon
Order sync with Shopify, WooCommerce, Trendyol and Hepsiburada is on our roadmap. So are product catalog matching and return/complaint tracking. Today you collect the messages from these platforms and marketplaces in one panel. You reply with an AI reply draft.
- ○ Shopify order connection (on the roadmap)
- ○ WooCommerce order connection (on the roadmap)
- ○ Trendyol API (on the roadmap)
- ○ Hepsiburada API (on the roadmap)
Send your seasonal campaign to 4,000 customers in one go
Upload your CSV file. Pick your segment (VIP / Istanbul / ordered in the last 6 months). Send your personalised message. Contacts without KVKK consent are filtered out automatically. Sending speed follows the Meta quota. Every incoming reply is tagged with its campaign.
- CSV/Excel list, segments and personalisation
- KVKK consent management and compliance with the Meta rate limit
- Details: Broadcast →
Spring campaign — results
4,200
Sent
2,742
Read (65%)
487
Replied (12%)
Sample scenario — panel view
- • Contacts without consent are filtered out before sending
- • Sending speed follows the Meta quota
- • Incoming replies are tagged with the campaign and land in the inbox
What does the e-commerce package offer?
On top of the core Chatinbox package, we add a setup built for online sellers. We connect your marketplace and social media accounts to the panel. We configure the ready FAQ set for order, return and shipping questions to match your store.
- WhatsApp, Instagram DM and marketplace messages in one inbox — we set up the connection
- 63 ready FAQs for orders, returns, shipping and sizes
- Shopify and WooCommerce order connection (on the roadmap)
- Abandoned cart reminders: with a template message today, automatic flow (on the roadmap)
- Segmented and personalised bulk campaigns
- Trendyol + Hepsiburada order connection (on the roadmap)
Frequently asked questions
Which e-commerce platforms are supported?
Today you collect the WhatsApp, Instagram DM and Trendyol/Hepsiburada messages in one panel. Order connections to Shopify, WooCommerce, Magento, your own REST API system and Trendyol/Hepsiburada are on our roadmap.
How does automatic shipment tracking work?
Pulling live status from the carrier API (Aras/Yurtiçi/MNG/PTT) is on our roadmap. Today the customer writes "where is my parcel", and the conversation lands in front of your team in one panel. AI drafts a reply. Your team adds the tracking number and replies within seconds.
Is there an order connection and abandoned-cart automation?
Shopify, WooCommerce and marketplace order connections, and abandoned-cart automation, are on our roadmap. Today you collect the messages from these channels in one panel. You reply with an AI reply draft. You send abandoned-cart reminders with a template message.
Is an operator still needed?
Yes. For standard questions like shipping, returns and products, AI drafts the reply. Your team checks and sends it. Writing from scratch is gone. For complaints, special requests or B2B, your team runs the conversation from start to finish.
Request a demo tailored to your store
In a 15-minute demo, see the single inbox, the AI reply draft and bulk campaign sending live.
