Instant search across every conversation
Whatever channel a message came from, one query brings it up. Type a patient name, enter a phone number or filter WhatsApp conversations by tag. Chatinbox puts the right answer in front of you in seconds. We prepare the filter setup for you. You just search.
Whatever channel a message came from, one query finds it. You type a customer name, a phone number or a tag. You narrow the results by date, channel and agent, then download them in one click. We prepare the filter setup.
"...could I get the price list?..."
"...I asked for the price list last week..."
2 results - 0.3 seconds
"Could you share the installment options?"
"Still waiting to hear about the installment options."
"What happened with the installment options I asked about?"
3 results - 0.2 seconds
One box, all channels
Type a word, a phone number or a patient name into the search box. Conversations on WhatsApp and Instagram are scanned at the same time and results appear without delay. The phrase you searched is highlighted in the line. One tap jumps to the message.
- Keyword search across every channel in one query
- Results back in under a second
- Matching phrases highlighted in the line
Common questions about message search
How do I search only WhatsApp conversations?
Pick WhatsApp in the channel filter, then add conditions such as date range, agent or message type. Chatinbox limits the search to WhatsApp threads only. The customer message you need comes up in one move, even among thousands of records.
How far back can I search in old conversations?
Every conversation covered by your plan is included in search. Use the date range filter to focus on the period you want. The customer messages from that range appear in a few seconds.
Which channels does search cover?
WhatsApp and Instagram DM are scanned together in the same query. If you prefer, the channel filter limits the search to a single platform.
Narrow by date, channel and agent
Narrow the results as far as you like by date range, channel, agent and message type. Stack several conditions and a manual search that took minutes takes seconds. Even a sharp query like "WhatsApp messages Ahmet Y. answered in the last 7 days" resolves at once on one screen.
- Focus on any date range you choose
- Filter by channel and by agent
- Stack several conditions at once
Filter panel
Tag and segment filter
8 messages - last: 2 hours ago
12 messages - last: 5 hours ago
5 messages - last: 1 day ago
3 customers found
View by tag and segment
Separate groups such as VIP customers, patients who asked for a price or people close to buying with the tag filter. Tick several tags at once to bring forward only the conversations that matter and clear the rest from the screen. Reaching the right customer stops being a manual scan and takes seconds.
- Filter by tag and by segment
- Separate text, media and file messages
- Tick several tags at the same time
Download the results in one click
Export the filtered results as Excel, CSV or PDF. Pick the format that suits you for a report, an audit or a share with your team. Chatinbox compiles the file for you.
- Save found results to a file
- Excel, CSV and PDF output options
- Automatic report at the interval you set
Export
247 resultsThat message is now seconds away
With search and filters, you never get lost in piled-up conversations again.
How to do it
Step-by-step guides from the help center for this feature:
