Turn Your Support Data into a Readable Report
Every chat is collected in one panel, from messages coming in over the WhatsApp Business API to Instagram DM and webchat. You see who holds which conversation, which one is still open and waiting, and where the load piles up during the day. Instead of a vague "we are busy" feeling, you get a list on the screen. We handle the panel setup.
WhatsApp, Instagram DM and webchat conversations are collected in one panel. You see who holds which conversation, which one is still open and where the load piles up during the day. The live panel updates open chat counts and response times on its own. We do the panel setup.
Live Dashboard
Live248
Total chats
37
Open chats
1.2 min
Avg. response
12
Active agents
Want to see the current state at a glance?
The live panel updates the number of open chats, the average response time and the load on each agent by itself. You keep a finger on the team's pulse all day without filling in a single table by hand.
- Live data that updates on its own
- Customisable widgets
- Trend comparison between periods
Who holds which conversation, and what is still open?
The panel shows which agent wrote what to which customer, which requests are still open and how many conversations have piled up on each person. You see who needs support by looking at the open work, not a scorecard.
- Who wrote what in which conversation
- Conversations left open and awaiting follow-up
- Load distribution by hour and by day
Team View
Demo viewAyse Yilmaz
142 chats
6
open
Mehmet Kaya
128 chats
4
open
Elif Demir
115 chats
9
open
Breakdown by Channel
Which channel works, and which one wears you out?
For WhatsApp Business API, Instagram DM and calls, you see the message share and performance of each one separately. Seeing side by side where requests pile up and stay open, you point the team's time to the right place.
- Message share broken down channel by channel
- Open requests per channel
- Response time and SLA tracking
Past conversations are on record, so whoever takes over does not start from zero
Every conversation is linked to the related customer record. When the same prospective patient writes again, what was discussed before sits on the same screen. Whoever takes over a long conversation does not have to read it from the top; the conversation summary shows where things stand.
- Customer and prospective patient records in one place
- Each conversation matched to the right customer
- A summary drawn from a long conversation
- Whoever takes over sees where things stand
Customer Record - Zeynep Y.
Demo viewProspective patient record
WhatsApp · First contact 12 April
Conversation history
Previous conversations linked to the same record
Conversation summary
Whoever takes over sees where things stand
See the open work on the screen
You track from one panel who holds which conversation, what is still waiting for a reply and where the load piles up during the day. We take care of the setup. You start using this visibility from the first week.
How to do it
Step-by-step guides from the help center for this feature:
