Real Estate Client Messaging: Answer Listing Enquiries Fast From One Panel
A portal message sits waiting at the office. A buyer who writes on WhatsApp gets no reply and moves to another agent. Chatinbox collects listing messages in one panel: WhatsApp, Instagram and sahibinden (the Turkish listing portal). In the flow you set up, the bot answers directly. Outside the flow, AI drafts a reply from your catalogue. Your team approves and replies within seconds. You cut the risk of leaving a buyer unanswered.
For real estate offices: listing messages from WhatsApp, Instagram and sahibinden collect in one panel. In the flow you set up, the bot answers directly. Outside the flow, AI drafts a reply from your catalogue and your team approves. We handle the setup.
Agent
Now
Hello Mr. Kaya, a new flat matching your 3+1 criteria has just joined our portfolio. 🏠
📍 Location: Bağdat Caddesi
💰 Price: 15,000,000 TL
Photos are right below 👇
Template message
The 3 Places Where Real Estate Offices Lose the Most Money
Conversations Live on the Agent's Phone
As long as everyone chats from a personal mobile, the client history is not in the office's hands. When an agent leaves, every conversation about that portfolio leaves with them.
A Late Reply Loses the Buyer
While the agent is out on viewings, nobody at the office picks up the listing enquiry. A buyer who cannot wait turns to a listing on a rival portal within minutes.
Typing the Same Details Again
Copying the same listing details by hand to dozens of people all day melts away the agent's selling hours.
Why Does WhatsApp Matter So Much in Real Estate?
On Record
Which listing went to whom, who asked what? The conversation sits in the office panel, not on the agent's phone
5 min
When the first reply takes longer than this, 80% of interested buyers turn to another listing (Source: NAR, 2023)
One Screen
Listing enquiries from WhatsApp, Instagram DM and calls collect in the same panel. Agents may change, the conversation stays with the office
Open Follow-up
Unanswered listing enquiries and viewing requests stay open in the list. You assign who follows up and when
How Does Chatinbox Make Your Real Estate Team's Work Easier?
All client communication on one screen: first contact, viewing appointment, buyer brief and ready listing templates. Real estate CRM integration and automatic listing matching are on our roadmap.
Ready Listing Templates
Save each listing's link, location and photos to a template once. On every later enquiry, send it on WhatsApp in one tap instead of typing the same text again.
Log the Buyer's Brief on the Card
Note what the buyer wants on their card during the conversation: 3+1, at least 10M, with garden. When the right listing comes up, your team reaches that buyer easily. Automatic alerts when a matching listing enters the portfolio, and real estate CRM integration, are on our roadmap.
Send a Location in One Click
Send the office or property location before the appointment. The buyer sees the address on the map. No call to you, no wrong turns.
Listing Matching & Automatic Alerts Roadmap
Save the buyer's brief once. Having the system tell you when a matching listing appears is on our roadmap. Today your team connects the right listing with the interested buyer using a ready template message.
DetailsWhat Real Estate Offices Ask Us Most
Does it work alongside the CRM we already use?
Direct integration with real estate CRMs is on our roadmap. Chatinbox strengthens the communication side. You do not need to give up your portfolio management tool. You collect the messages in one panel.
Is there a limit on how many templates we can create?
No. As your portfolio grows, the number of templates grows with it. You prepare a separate template for each listing. You also decide which agent has access to which one.
Can agents in the field use it from their phone?
Yes. Chatinbox works fully in a mobile browser. Your agent answers the incoming question during a viewing and sends the ready listing template from there.
Let us handle the setup for your real estate office
We use your details only to get back to you.
Common questions for Real Estate
How are new listing notifications sent to customers?
You can keep customer criteria (budget, m², area, number of rooms) in the system and send a WhatsApp notification to the relevant customers when a suitable listing appears. The customer requests an appointment by writing 'Details'. Automatic criteria-based triggering from the listing system is on the roadmap.
How does customer-portfolio matching work?
You keep customer criteria and the portfolio in a single panel, assign suitable listings to a consultant and get in touch over WhatsApp from a single panel. An AI-based automatic listing-customer matching algorithm is on the roadmap.
Can viewing appointments be automated over WhatsApp?
Today your team sends the available times with a WhatsApp template; when the customer picks one, your team enters the appointment in the calendar. Automatic calendar creation from the customer's choice is on our roadmap. Before the viewing you share the location, consultant details and contact number with a template as well.
Is there a Sahibinden and Hepsiemlak integration?
You can collect customer messages coming from Sahibinden in the same panel as your WhatsApp inbox. Hepsiemlak, Emlakjet and Zingat portal integration is on the roadmap. The goal: collect leads from portals in a single panel and reduce the risk of them being overlooked.
