Shopify WhatsApp integration
Collect the buyer conversations and support requests coming from your store in one place on WhatsApp. We do the setup. You get on with answering your customers in time. Order and shipping data flowing into the panel is on our roadmap.
Shopify order flow
Sample view
3x
shorter response time compared with email (Twilio, 2023)
67%
of customers prefer messaging when getting support (Salesforce, 2023)
5 min
for the Chatinbox connection to go live
What the Shopify WhatsApp connection gives you
Order step notifications Roadmap
Automatic WhatsApp notifications to the buyer when an order is received, shipped and delivered are on our roadmap. Today your team sends those updates from the panel using WhatsApp template messages.
Buyer details and conversations together
You see and continue every past exchange with a buyer from one screen; conversations are matched to the customer record. Shopify customer records flowing into the panel on their own is on our roadmap.
Run store support from WhatsApp
Handle buyer questions on WhatsApp. Assign them to the right person so waiting time drops. Store support gets far more orderly this way.
Notification when order status changes Roadmap
Matching records between Shopify and Chatinbox, and a notification leaving on its own the moment the order status changes, are on our roadmap.
Every channel on one screen
Bring WhatsApp, Instagram DM, cloud PBX calls and WebChat into the same panel. For your store, setting up that merge takes a few clicks.
Common questions about the Shopify WhatsApp connection
How is this connection set up?
We connect your WhatsApp number in the Chatinbox panel; the conversations coming to your store land in one shared inbox. If you prefer, we do the whole setup. It takes about 5 minutes on average and needs no technical knowledge.
Do order notifications go out on WhatsApp automatically?
Not yet — notifications triggered by an order event are on our roadmap. Today messages from WhatsApp, Instagram DM and your other channels are collected in one panel, and your team sends order and shipping updates from the panel using ready WhatsApp templates.
How many people can reply from the same number?
Depending on your plan, several people handle buyer questions from a single WhatsApp number. All conversations appear together in the shared panel.
Start handling your store's conversations on WhatsApp
Bring all of your store's communication into one panel in Chatinbox. We take on the setup work. The direct Shopify store connection is on the roadmap; what goes live today is the shared WhatsApp inbox.
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