Why does the export return no results?
A zero on the count card means the filters found no sends in that window. Empty the template, list, result and date fields in turn, then watch the number.
Export filters run over bulk-send results, so a period with no sends stays at zero. Remove the filter chips one at a time. Once the count card rises above zero, the Download CSV, Download Excel and Create List buttons switch on.
Before you start
- Export enabled for your account — otherwise the screen says the feature is not active yet
- At least one bulk send inside the period you search; filters run over campaign recipients
- The template name or data list name you are looking for
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Open the Export tab under Data Management
Go to Data Management (Veri Yönetimi) in the left menu. Pick Export from the two tabs at the top. The page opens under the Export Manager heading.
Remove the filter chips one at a time
Click the cross on each chip in the active filters row. Then widen the start and end date. The count card refreshes after every change; Clear All removes every chip at once.
Confirm the count card has left zero
The card shows unique numbers in large type, with the total records to be exported underneath. While that total is zero, the note asking you to loosen the filters stays. When the number grows, Download CSV becomes clickable.
Result checkIf it did not work
Check these
- With a zero total, Download CSV, Download Excel and Create List stay disabled. Remove the chips or widen the date range.
- An invalid filter message appears when the start date falls after the end date. Move the end date later and read the count again.
- Create List can still report that no sendable number matches the filter. Loosen the delivery-status filter and run it again.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
