Why does the export return no results?
A zero on the count card means the filters found no sends in that window. Empty the template, list, result and date fields in turn, then watch the number.
Export filters run over bulk-send results, so a period with no sends stays at zero. Remove the filter chips one at a time. Once the count card rises above zero, the CSV İndir, Excel İndir and Liste Oluştur buttons switch on.
Before you start
- Export enabled for your account — otherwise the screen says “Dışa aktarma bu hesapta henüz etkin değil.”
- At least one bulk send inside the period you search; filters run over campaign recipients
- The template name or data list name you are looking for
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Open the Export tab under Veri Yönetimi
Go to Veri Yönetimi (Data Management) in the left menu. Pick Export from the two tabs at the top. The page opens under the Export Manager heading.
Remove the filter chips one at a time
Click the cross on each chip in the “Aktif filtreler” (active filters) row. Then widen the Başlangıç and Bitiş dates. The count card refreshes after every change; “Tümünü Temizle” (clear all) removes every chip at once.
Confirm the count card has left zero
The card shows unique numbers in large type, with “Export edilecek toplam kayıt” (total records to export) underneath. While that total is zero, the note “Filtreye uyan kayıt yok — export için filtreleri gevşetin.” stays. When the number grows, CSV İndir becomes clickable.
Result checkIf it did not work
Check these
- With a zero total, CSV İndir, Excel İndir and Liste Oluştur stay disabled. Remove the chips or widen the date range.
- “Filtre geçersiz. Tarih aralığını kontrol edin.” appears when the start date falls after the end date. Move the end date later and read the count again.
- Liste Oluştur can still report “Filtreye uyan gönderilebilir numara yok; liste oluşturulamadı.” Loosen the Sonuç (delivery status) filter and run it again.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 4 October 2026.
