Why can’t the order be approved?
Complete the amber missing-delivery list on the row, confirm the address badge, then press the green approve button. The status moves to Approved.
The approve button is visible, yet the server refuses an order with incomplete delivery details. Empty fields are named in amber on the row. An address badge has to be cleared with the map icon first. After approval the status turns Approved, then Creating Cart.
Before you start
- An order in the pending-approval status
- Name, phone, province, district, address and payment type collected from the customer
- A working e-commerce connection
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Open Conversation Supervision
Go there from the left menu and switch to the Orders tab.
Press the Order Approvals button
That page is not in the left menu; approve and reject live only there.
Read the missing delivery fields
The amber text names every empty field.
Ask the customer for what is missing
You cannot type these fields on this screen.
Confirm the address, then press the green tick
Press the map icon first if a badge is shown.
Result checkIf it did not work
Check these
- A price-change window compares the quoted price with the current one. Cancel leaves the order waiting.
- An approval failure means the cart changed while it sat on your screen. Refresh and approve again.
- If the server refuses, the row stays at pending approval.
- If the order is missing, set the date filter to all and show expired requests.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
