Refresh lines from WapCRM and select active lines
Open Ayarlar → Hatlar and press the WapCRM'den Yenile button. Keep Aktif ticked for the lines that should receive messages, and clear the others.
A refresh pulls the line list from WapCRM and rewrites the lines table. The active checkbox decides which line receives messages. Anything arriving on a closed line is ignored. This tab is not the lines page in the left menu.
Before you start
- A session opened with your own company account
- A WapCRM API key stored on the company record
- The line defined on the WapCRM side
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Open the Settings page
Go to Settings from the left menu.
Switch to the lines tab
It sits in the vertical tab list and holds the line inventory table.
Press the WapCRM refresh button
It pulls the list from your account and refreshes the table.
Edit the active column
Tick every line that should receive messages and clear the rest.
Compare the status icons and the line count
Open lines show a green icon, closed ones a grey icon.
Result checkIf it did not work
Check these
- If the pull returns nothing, confirm in WapCRM that the line exists on that account.
- A locked active checkbox means the line is bound to a flow. The tooltip names it.
- Take the line out of that flow first, then close it.
- On a failed refresh or a missing API key, check the key and run the refresh again.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
