Refresh lines from WapCRM and select active lines

Open Ayarlar → Hatlar and press WapCRM'den Yenile. The Aktif checkbox decides whether the bot answers on that line; check its flow and agent before unticking.

Short answer

A refresh pulls the line list again and rewrites the Hatlar table. The Aktif checkbox decides whether the bot and the flow handle messages from that line. On a closed line the bot does not answer. The bot switch on the Hatlar page in the left menu changes the same setting. This tab is not that page.

This page also exists in Turkish with the same scope: Türkçe okuyun

Before you start

A session opened with your own company account
Your lines connected to Chatinbox; the Chatinbox team sets up the connection

Step by step

These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.

Open the Ayarlar page

Go to Ayarlar from the left menu.

Switch to the Hatlar tab

It sits in the vertical tab list and holds the line inventory table.

Press WapCRM'den Yenile

The button pulls the line list from your account and refreshes the table.

Edit the Aktif column

Keep every line the bot should answer on ticked; untick the line you want to close.

Compare the Durum icons and the line count

Open lines show a green icon, closed ones a grey icon.

Result check

If it did not work

Check these

If the pull returns nothing, the line is not connected to Chatinbox yet; write to the support team.
A locked Aktif checkbox means the line is bound to a flow. The tooltip names the flow.
Take the line out of that flow first, then close it.
Even when the Akış column says Atanmamış, the Sipariş Ajanı may be on for that line. Unticking Aktif stops the agent answering there; manage the agent from the Hatlar page in the left menu.
If ticking Aktif shows "Satış ajanı bu firma için Chatinbox ekibi tarafından kapatıldı", only the support team can reopen the line with the Sipariş Ajanı. You can still open it by binding it to a flow on the Hatlar page in the left menu.
On "WapCRM yenileme başarısız: INMA baglantisi kurulamadi", try again in a few minutes. If it persists, write to the support team.
If the warning says "WapCRM yenileme başarısız: WapCRM API anahtari yapilandirilmamis", write to the support team; the Chatinbox team sets the key.

Does this step look different in your panel?

We can review the screen and exact error text together.

Write to support

This guide was checked against the product UI and code inventory on 4 October 2026.