Why won’t the project start sending?
Check target lists, WhatsApp line, approved template, variable mappings and recipient count in order. Fix the first on-screen error.
Check target lists, WhatsApp line, approved template, variable mappings and recipient count in order. Fix the first on-screen error. Confirm that send preview is available and Confirm and send is enabled.
Before you start
- The time of the issue and affected record
- The exact on-screen error text
Step by step
Open Projects → project summary
Go to Projects → project summary from the main menu. Confirm that the selected record matches the task you are about to complete.
Why won’t the project start sending?
Check target lists, WhatsApp line, approved template, variable mappings and recipient count in order. Fix the first on-screen error.
Check the result
Confirm that send preview is available and Confirm and send is enabled.
Result checkIf it did not work
Check these
- If the screen or control is missing, check your user role and whether the feature is enabled for your account.
- If the action does not finish, send the exact on-screen error text to support.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
