Why won't my project start sending?

A dimmed send icon on the Projeler row carries the reason in its tooltip: no target list, no template, no line, or a run already in flight.

Short answer

The send icon never dims without cause; its tooltip names the single missing piece. A project with no target list cannot send. It also stays dim while the template the project type needs has not been chosen. While a run on that project is in flight or paused, the icon stays shut; resume the run and let it finish, or cancel it.

This page also exists in Turkish with the same scope: Türkçe okuyun

Before you start

The Projeler feature enabled on your account. Otherwise the page reads Bu özellik hesabınızda henüz etkin değil.
At least one target list attached to the project, holding sendable numbers.
A chosen WhatsApp channel and the template the project type needs: an approved WhatsApp template for Onaylı Şablon projects, a gallery template for older Düz Metin projects.

Step by step

These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.

Find the project row on the Projeler page

Open Projeler in the left menu. Set the status filter above the table to Tümü when the project is missing.

Read the send tooltip and supply what it names

Hover the dimmed send icon until the tooltip states the reason. Open Projeyi düzenle with the pencil icon, fill that field and save.

See the recipient count appear in the Gönder window

The icon becomes clickable. The window states how many recipients will get the message, and Onayla ve Gönder is followed by Gönderim başlatıldı.

Result check

If it did not work

Check these

A tooltip reading “Bu projede aktif bir gönderim var” is not cleared by pausing; a paused run still counts as open. Resume it and let it finish, or close it with the cancel icon on the same row.
A dim Onayla ve Gönder means the preview found zero recipients. Check the sendable count of that list on the Listeler tab of Veri Yönetimi.
An amber note about a missing template parameter skips those recipients. Map the parameter to a list column that is filled for everyone.

Does this step look different in your panel?

We can review the screen and exact error text together.

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This guide was checked against the product UI and code inventory on 4 October 2026.