Add delays and message templates to follow-up stages
On the Follow-Up Sequence page, add a stage row, set the delay in days and fill in Template Slug. All stages share a 30-day window.
Sending is not active yet: the stages of a follow-up sequence are saved, but no message goes to a lead who never replied. Each row holds two values: the wait after the previous step, and the template slug of the stage. The editor works on a single sequence. It takes five stages at most, inside a total window of 30 days.
Before you start
- A signed-in tenant account; no panel link leads to the editor, so write to the support team to open it.
- The template slug of the stage: lowercase start, only a-z, 0-9, _ and -.
- A stage plan that fits the limits: five stages at most, 30 days of delay in total.
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Open the Follow-Up Sequence editor
The Ayarlar page no longer shows a card for this editor, and no link in the panel leads to the page; write to the support team to open it. The page header reads "Follow-Up Sequence". The amber box under it says "Henüz aktif değil": no message goes to the customer.
Fill in the stage row
Fill in Sequence Slug if it is empty; the save fails without it. Press "+ Stage ekle (1/5)"; the counter in the label shows the limit of five rows. Type the number of days in Delay and the template name in Template Slug. Leave Template Group empty unless you rotate templates. Press Kaydet.
Read the sequence summary line
A green "Kaydedildi." notice appears after saving. The summary under the table reads "N stage · toplam delay: N gün". Both numbers must match the rows you entered.
Result checkIf it did not work
Check these
- The error "Çap aşımı: kümülatif pencere max 30" means the delays add up past 30 days. Lower the day count on one row, or delete the last stage.
- "template_slug geçersiz" comes from a space, a capital letter or an accented character. Start the slug with a lowercase letter and keep to a-z, 0-9, _ and -.
- A yellow "TEST MODE aktif" banner at the top turns delays into minutes instead of days. The unit label becomes "dk"; ask for that mode to be switched off before you go live.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 4 October 2026.
