Send conversation status to INMA

The Konuşma Analizi Durumu (INMA) section of the drawer lists status buttons that come from the INMA catalogue and writes your pick to the customer's INMA card.

Short answer

The status button names come from the INMA catalogue. Your pick is stored in the panel first. It is then sent to INMA. A closing status that arrives drops the record from the list. A failed transfer leaves the row in place.

This page also exists in Turkish with the same scope: Türkçe okuyun

Before you start

An INMA configuration on your company
Access to the conversation analysis screen
An open record
The correct label for a false detection

Step by step

These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.

Open the record

Press the inspect button on the row.

Read the reasoning

Decide from it which status fits.

Press the status button

The buttons stay disabled while the request runs.

Pick a label for a false detection

Choose it from the list and press save.

Check the badge carries the new name

A toast appears at the bottom.

Result check

If it did not work

Check these

On a transfer failure, press the same button again.
The record stays in the list and its cell shows a failed badge.
Code [INV-AS-005] means the status was never written; press again.
A missing section means there is no INMA configuration.

Does this step look different in your panel?

We can review the screen and exact error text together.

Write to support

This guide was checked against the product UI and code inventory on 29 August 2026.