Send conversation status to INMA
Select Send to INMA and review the status and record ID in preview. Confirm only if they are correct.
Short answer
Select Send to INMA and review the status and record ID in preview. Confirm only if they are correct. Confirm that transfer status is Successful and an INMA record ID appears.
Before you start
- The correct date and line scope
- Access to analytics or Flow Monitoring
Step by step
Open Conversation Analysis → record details
Go to Conversation Analysis → record details from the main menu. Confirm that the selected record matches the task you are about to complete.
Send conversation status to INMA
Select Send to INMA and review the status and record ID in preview. Confirm only if they are correct.
Check the result
Confirm that transfer status is Successful and an INMA record ID appears.
Result checkIf it did not work
Check these
- If the screen or control is missing, check your user role and whether the feature is enabled for your account.
- If the action does not finish, send the exact on-screen error text to support.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
