Review the message preview
The Preview column renders the template in the chat layout a customer sees; you switch to a sample contact and confirm the text with a test send.
The Preview column shows the template in the chat layout a customer sees. Header, body, footer and buttons sit together. One link flips between variable names and a sample contact's values. The last step is a test to your own number, not another read-through.
Before you start
- A selected approved template
- At least one target list selected, for the sample view
- Your own WhatsApp number for the test
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Open the Preview column
Edit the project on the Projects screen; the column sits at the right of the dialog.
Read the bubble line by line
Read the header, the body, the footer and the buttons in that order.
Switch to a sample contact
Click the sample link; the same message appears with one real contact's values.
Send a test to your own number
Type your number with the country code in Test Message and press Send Test.
Read it on the phone
Open WhatsApp once the sent confirmation appears; the customer sees exactly this.
Result checkIf it did not work
Check these
- A missing sample link means no target list is selected, or the list is empty. Tick a list under Target Lists.
- A test that stays queued is still in line. Retry after a few minutes, because test sends are rate limited.
- The filtered-number warning says the number sits outside the opt-in list. Run the test with another number.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
