Configure a Complaint Guard node
Complaint Guard scans the message with fixed rules, no AI, and splits it into the TEMİZ, ŞİKAYET and HUKUKİ branches. Connect all three.
The node scores the message against fixed rules instead of asking a model, so it stays fast and repeatable. It has three outputs: TEMİZ (clear), ŞİKAYET (complaint) and HUKUKİ (legal). There is no default output, so a branch you leave unconnected stops the flow at that point and the customer hears nothing. Send the legal branch straight to a Transfer to Agent node.
Before you start
- A visible "Flow Builder" item in the left menu; if it is missing, your plan does not include this screen.
- Steps ready for the complaint and legal branches, at minimum one Transfer to Agent node.
- Permission to save in the editor; there is no autosave, so Ctrl+S or the save button is required.
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Open the flow in the editor and drop the node
Open Flow Builder from the left menu. Double-click the flow row. Drag "Şikayet Guard" from the left palette onto the canvas and connect it to the step where the message arrives.
Set the scanned variable, the score and all three outputs
Click the node. In the right panel leave "Taranacak Değişken" set to __last_input. "Şikayet Eşiği" falls back to 12 when empty; a lower number makes the complaint branch fire more easily. Connect each of the three outputs to a step.
Type a legal threat and watch complaint_risk
Save, then open the Flow Testi window with "Test Et". Open the left column with "Hata ayıklamayı göster". Type a test sentence that mentions a lawyer or a lawsuit. The "Değişkenler" list must show complaint_risk as 1, and "Çalışma Yolu" must show the node you wired to the legal branch.
Result checkIf it did not work
Check these
- A "Bu adımdan sonra devam eden bir bağlantı yok" warning means one of the three branches is empty. Wire that branch to a message or to a Transfer to Agent node.
- If a complaint lands on the TEMİZ branch, the score is still too high. Drop "Şikayet Eşiği" below 12 and rerun the same sentence.
- If the test button says "Önce flow'u kaydedin", you have unsaved edits. Save with Ctrl+S and start the test again.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
