Configure a Complaint Guard node
Define the complaint signals and the output used when one is found. Connect the normal-message path too.
Short answer
Define the complaint signals and the output used when one is found. Connect the normal-message path too. Use one complaint and one normal message to confirm both paths.
Before you start
- The correct flow to edit
- Permission to change the flow
Step by step
Open Flow Builder → Complaint Guard node
Go to Flow Builder → Complaint Guard node from the main menu. Confirm that the selected record matches the task you are about to complete.
Configure a Complaint Guard node
Define the complaint signals and the output used when one is found. Connect the normal-message path too.
Check the result
Use one complaint and one normal message to confirm both paths.
Result checkIf it did not work
Check these
- If the screen or control is missing, check your user role and whether the feature is enabled for your account.
- If the action does not finish, send the exact on-screen error text to support.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
