Configure an FAQ Search node
The FAQ Search node runs a meaning-based search over your knowledge base. Set the minimum confidence and the search source, then wire both branches.
A matching question-and-answer record is sent to the customer automatically; a matching document is summarised first. Results below the threshold leave through EŞLEŞMEDİ. If the knowledge base is empty, or search cannot answer, the flow still takes EŞLEŞMEDİ and shows no error. Leaving that branch unconnected loses customers quietly.
Before you start
- Published question-and-answer records on the Bilgi Bankası screen; on an empty base this node finds nothing.
- A step for the EŞLEŞMEDİ branch to reach, either a message or a Transfer to Agent node.
- Permission to save in the editor; an unsaved flow cannot be tested.
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Add the node and connect it to the step that receives the question
Open the flow in the editor. Drag "FAQ Arama" from the "Yapay Zeka" group in the left palette onto the canvas. Draw a connection from the step where the customer question arrives.
Set the minimum confidence and the search source
Click the node. The "Min Güven" slider sits at 65% by default. Below 20% it returns unrelated answers, and above 90% almost nothing matches. Pick "FAQ + Dökümanlar" or "Sadece FAQ" from the "Arama Kaynağı" list.
Run both branches with one known and one unknown question
Save and open the Flow Testi window. Type a question that exists in your knowledge base; the answer must arrive in a chat bubble. Then type a question you never recorded; the flow must move to the step you wired to EŞLEŞMEDİ.
Result checkIf it did not work
Check these
- If every question lands on EŞLEŞMEDİ, the base may be empty or the threshold too high. Add records on the Bilgi Bankası screen, then lower "Min Güven" to 50%.
- Unrelated answers mean the threshold is too low. Put "Min Güven" back to 65% and split near-identical records into separate questions.
- A "FAQ dali ... baglantisiz" warning in "Akışı Doğrula" means one branch is empty. Wire that branch to a step and save the flow again.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
