Filter FAQs by category and keyword
Choose a category filter or enter a word from the question in search. When combining them, check both scopes.
Short answer
Choose a category filter or enter a word from the question in search. When combining them, check both scopes. Confirm that the list contains only FAQs matching the category and search term.
Before you start
- The document, URL or question-and-answer text
- Access to Knowledge Base
Step by step
Open Knowledge Base → FAQs
Go to Knowledge Base → FAQs from the main menu. Confirm that the selected record matches the task you are about to complete.
Filter FAQs by category and keyword
Choose a category filter or enter a word from the question in search. When combining them, check both scopes.
Check the result
Confirm that the list contains only FAQs matching the category and search term.
Result checkIf it did not work
Check these
- If the screen or control is missing, check your user role and whether the feature is enabled for your account.
- If the action does not finish, send the exact on-screen error text to support.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
