Stop and restart the bot runtime

Use Durdur on the Yapay zekâ asistanı card in Bot Kontrol to stop a line's assistant and Başlat to restart it. Başlat needs a line opened as Sipariş Ajanı.

Short answer

Durdur and Başlat live on the Yapay zekâ asistanı card of the Bot Kontrol screen. Bot Kontrol is absent from the left menu, and you reach it from the note at the foot of the Hatlar page. A stopped line ignores the assistant from its next message onward; on a Sipariş Ajanı line with no flow, Hatlar shows it as “Bot duraklatıldı — bağlantı duruyor”. Turning the line's switch off in Hatlar stops the assistant too, and the badge reads Durduruldu. The badge speaks only for the assistant: on a line bound to a flow it can read Durduruldu while the flow keeps answering. Starting asks for a confirmation, stopping does not.

This page also exists in Turkish with the same scope: Türkçe okuyun

Before you start

At least one WhatsApp line wired to the AI assistant; otherwise the card comes up empty
Access to the Hatlar page, since the link to Bot Kontrol sits there
Knowing which line's assistant you want to stop, because the card lists lines by id rather than by name
For Başlat, a line opened as Sipariş Ajanı in Hatlar; on a line with a flow or a switched-off line Başlat is refused

Step by step

These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.

Open Hatlar and follow the Bot Kontrol link at the foot of the page

Open Hatlar (Lines) from the left menu. Click the Bot Kontrol link inside the note at the bottom of that page. This screen does not appear in the left menu.

Press Durdur or Başlat on the Yapay zekâ asistanı card

Find your line in the card's list by its id, since the card prints no line names. Press Durdur to stop the assistant; no confirmation is asked. To start it again, press Başlat and then Evet, başlat.

Watch the badge switch to Durduruldu or Çalışıyor

The badge on the row moves between Çalışıyor and Durduruldu, and the Son değişiklik line under it updates as well. The screen refreshes itself every 20 seconds.

Result check

If it did not work

Check these

If the warning starts “Bu hat bir akisa bagli” or “Bu hattin baglantisi cozulmus”, Başlat does not work on that line. Do not retry; open the line as Sipariş Ajanı in Hatlar: if its switch is on, turn it off first, then tap it again and pick Sipariş Ajanı from the list.
If the warning starts “Satış ajanı bu firma için Chatinbox ekibi tarafından kapatıldı”, the assistant cannot be started from the panel. Contact Chatinbox support to reopen it.
If another warning ends in "bot ÖNCEKİ durumunda çalışmaya devam ediyor", wait for the screen to refresh and read the badge. Repeat the action once only if the badge is not in the state you asked for.
Under a "Bazı bilgiler yüklenemedi" warning the card may be missing lines. Refresh the list first, and press Durdur only once you can see the line.

Does this step look different in your panel?

We can review the screen and exact error text together.

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This guide was checked against the product UI and code inventory on 4 October 2026.