Map landing-form fields to Chatinbox fields
Map incoming name, phone, email and other form fields to Chatinbox fields. Do not leave Phone unmapped.
Map incoming name, phone, email and other form fields to Chatinbox fields. Do not leave Phone unmapped. Confirm in sample preview that every form value lands in the correct Chatinbox field.
Before you start
- The correct business or connection record
- Administrator permission
Step by step
Open Settings → Lead Webhook → Field Mapping
Go to Settings → Lead Webhook → Field Mapping from the main menu. Confirm that the selected record matches the task you are about to complete.
Map landing-form fields to Chatinbox fields
Map incoming name, phone, email and other form fields to Chatinbox fields. Do not leave Phone unmapped.
Check the result
Confirm in sample preview that every form value lands in the correct Chatinbox field.
Result checkIf it did not work
Check these
- If the screen or control is missing, check your user role and whether the feature is enabled for your account.
- If the action does not finish, send the exact on-screen error text to support.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
