Read the Conversation Analysis summary on the home page
Read the period, total conversations and status distribution together in the Conversation Analysis summary. Check the covered dates first.
Read the period, total conversations and status distribution together in the Conversation Analysis summary. Check the covered dates first. Confirm that the cards use the same period and the detail link opens Conversation Analysis.
Before you start
- The correct date and line scope
- Access to analytics or Flow Monitoring
Step by step
Open Home
Go to Home from the main menu. Confirm that the selected record matches the task you are about to complete.
Read the Conversation Analysis summary on the home page
Read the period, total conversations and status distribution together in the Conversation Analysis summary. Check the covered dates first.
Check the result
Confirm that the cards use the same period and the detail link opens Conversation Analysis.
Result checkIf it did not work
Check these
- If the screen or control is missing, check your user role and whether the feature is enabled for your account.
- If the action does not finish, send the exact on-screen error text to support.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
