Configure a Wait node
The Wait node pauses the flow for a number of seconds. Its only field is the wait duration: minimum 1, maximum 300. There is no unit selector.
The duration is entered in seconds only, and 300 seconds, five minutes, is the ceiling. Nothing reaches the customer while the flow waits. The usual reason to add one is a gap of one to three seconds between two messages so the conversation reads naturally. The Flow Testi window does not really wait; it prints "Bekleme: 5sn (simule edildi)" and moves on.
Before you start
- Two connected steps with room for a pause between them.
- A duration between 1 and 300 seconds; the field will not let you go outside that range.
- A way to check the pause on a live channel, because the test window does not really wait.
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Place the node between two steps
Open the flow in the editor. Drag "Bekle" from the "Aksiyon" group in the left palette onto the canvas. Connect the previous message to it, and connect its output to the next step.
Enter the wait duration in seconds
Click the node. Type the number into "Bekleme Süresi (saniye)". One to three seconds is enough for a natural pace. The field clamps whatever you type to the range 1 to 300.
Check the card shows the duration and the test skips the pause
Confirm the node card on the canvas prints the duration you entered, such as "5 saniye". Save and open the Flow Testi window. The chat must show a "Bekleme: 5sn (simule edildi)" line; the real delay happens only on a live channel.
Result checkIf it did not work
Check these
- An orange ring with "Bekleme süresi geçersiz" means the duration is zero or blank. Type 1 or a larger number into the field.
- Waits longer than 10 seconds make customers think the bot has died. Split the flow for long gaps and keep this node for short pauses.
- Do not put a wait in front of Transfer to Agent; the handover is delayed and the customer waits for nothing. Keep waits strictly between consecutive messages.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
