Retry failed recipients in bulk

The icon with the red badge in the report drawer re-queues every Başarısız row of the project after a single confirmation; Belirsiz rows are left out.

Short answer

Bulk retry works on the whole project. The selected run and the phone search do not narrow it. The number on the red badge is the sum of Başarısız rows across every run. Belirsiz rows are left out; because their delivery is unknown, you resend them from their row, one at a time, with a confirmation. Real WhatsApp messages go out once you confirm.

This page also exists in Turkish with the same scope: Türkçe okuyun

Before you start

A badge number above zero; at zero the icon is disabled
Willingness to resend every Başarısız row in the project
Approved-template sending still enabled for your account

Step by step

These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.

Open the project's delivery report

Click the chart icon on the project row in Projeler.

Click the reply-arrow icon with the red count

It sits at the right end of the filter bar and carries no text. The window that opens is titled “Hataları tekrar gönder”.

Read how many rows will be queued

The window that opens states the count and notes that Belirsiz rows are not included.

Press the retry-all button

Real messages go out after this step.

Verify the result in the green strip

The red badge disappears and the failed counter falls.

Result check

If it did not work

Check these

"Yeniden gönderilecek hatalı kayıt bulunamadı." means no Başarısız row was left to resend when you confirmed. The rows may have been queued or updated meanwhile; read the report again with Yenile.
If bulk resend comes back with a red INV-OB error, check the statuses in the report with Yenile first. If the rows did not move to Kuyrukta, try again in a few minutes; if it persists, send the code to support.
Bulk retry does not cure permanent errors. Read the error cards under the failed chip first.
The action ignores the filters on screen and takes no selection.

Does this step look different in your panel?

We can review the screen and exact error text together.

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This guide was checked against the product UI and code inventory on 4 October 2026.