View the conversation action history
Open Action history. Read the time, user, previous state and new state for each change.
Short answer
Open Action history. Read the time, user, previous state and new state for each change. Confirm that the latest history entry matches the current on-screen state.
Before you start
- The correct date and line scope
- Access to analytics or Flow Monitoring
Step by step
Open Conversation Analysis → record details → Action history
Go to Conversation Analysis → record details → Action history from the main menu. Confirm that the selected record matches the task you are about to complete.
View the conversation action history
Open Action history. Read the time, user, previous state and new state for each change.
Check the result
Confirm that the latest history entry matches the current on-screen state.
Result checkIf it did not work
Check these
- If the screen or control is missing, check your user role and whether the feature is enabled for your account.
- If the action does not finish, send the exact on-screen error text to support.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
