Upload a PDF to the knowledge base

Open the Dökümanlar tab in Bilgi Bankası and use PDF Yükle. The file has to stay under 10 MB, and the new row starts as İşleniyor.

Short answer

Chatinbox splits an uploaded PDF into chunks and draws on them when the assistant answers. Only PDF is accepted, up to 10 MB. The row lands in the list with an İşleniyor badge and turns Hazır once processing ends, at which point the row shows a chunk count. No count at all means no text was extracted from the file.

This page also exists in Turkish with the same scope: Türkçe okuyun

Before you start

An account that sees Bilgi Bankası in the left menu; in the standalone panel that item follows the Knowledge feature on your plan.
One PDF file no larger than 10 MB.
The Dökümanlar tab selected, because the PDF Yükle button shows only there.

Step by step

These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.

Open PDF Yükle from the Dökümanlar tab

Open Bilgi Bankası from the left menu. Keep the Dökümanlar tab selected and press PDF Yükle at the top right.

Pick the file and fix the title

Drag the file onto the dashed box, or click the box and browse for it. The Başlık field fills in from the file name; rewrite it into a name your team will recognise. Press Yükle and wait while the button reads Yükleniyor...

Watch the badge turn Hazır and read the chunk count

The list refreshes itself every five seconds while work is in progress. When the badge moves from İşleniyor to Hazır, the row shows a PDF tag and a figure such as 12 parça. If the badge turns Hata, delete the row and upload the file again.

Result check

If it did not work

Check these

Sadece PDF dosyaları desteklenir or Dosya 10MB limitini aşıyor means the file is not a PDF or is too large. Re-export it as PDF, or split it into smaller files.
Server rejections come back as a raw block of English text containing a line such as File content is not a valid PDF. Pass that text to support unchanged, then rebuild the document with another PDF tool and retry.
A Hata badge gives no reason and offers no retry button. Delete the row with the bin icon, then upload the file once more.

Does this step look different in your panel?

We can review the screen and exact error text together.

Write to support

This guide was checked against the product UI and code inventory on 29 August 2026.