Enable the bot on a line and attach a flow
Open the line, enable Bot, and select the flow that will run. Do not save an inactive flow as the active flow.
Short answer
Open the line, enable Bot, and select the flow that will run. Do not save an inactive flow as the active flow. Confirm that the line shows the bot as enabled and displays the selected flow.
Before you start
- The correct line or conversation selected
- Administrator permission for a change
Step by step
Open Lines
Go to Lines from the main menu. Confirm that the selected record matches the task you are about to complete.
Enable the bot on a line and attach a flow
Open the line, enable Bot, and select the flow that will run. Do not save an inactive flow as the active flow.
Check the result
Confirm that the line shows the bot as enabled and displays the selected flow.
Result checkIf it did not work
Check these
- If the screen or control is missing, check your user role and whether the feature is enabled for your account.
- If the action does not finish, send the exact on-screen error text to support.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
