Enable the bot on a line and attach a flow
On the Hatlar page, tap the switch of a line that reads Bot kapalı, pick Sipariş Ajanı or a flow in the panel, then confirm with Evet, botu aç.
Enabling the bot takes two deliberate steps. The switch alone does not turn it on: you choose what will answer on the line, then confirm with a separate button. The list holds two kinds of choice: Sipariş Ajanı answers questions with AI and needs no flow, while a flow runs the scenario you built. The panel deliberately preselects nothing, because a bot wired to the wrong choice runs the wrong scenario without ever erroring. After you confirm, the row names what is attached.
Before you start
- At least one WhatsApp line registered on the account; without one the list points you to Settings
- A flow to attach or an agent record on the line; with neither, the switch stays locked and its tooltip reads "Bağlanacak akış yok"
- If you pick a flow, it must be active, because an inactive flow leaves the bot silent even once attached
- A row that reads Bot kapalı; a line reading “Bot duraklatıldı — bağlantı duruyor” is resumed with Başlat on Bot Kontrol
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Open Hatlar and find the line you want to enable
Open Hatlar (Lines) from the left menu. Identify the line by its name and the number printed under it. The badge in the top right tells you how many lines already run a bot.
Tap the switch, make your choice, then confirm
Tap the switch at the right end of the row. In the yellow panel, open the “Seçin…” list; Sipariş Ajanı sits at the top and your flows below it. Pick one, then press Evet, botu aç.
Check the new text on the row
The switch turns green. The words Bot kapalı give way to "Akış: <flow name>" for a flow ("Akış #<number>" when no name comes through), or "Akış yok — ajan yolu" for Sipariş Ajanı. The open-line count in the top badge goes up by one.
Result checkIf it did not work
Check these
- If the panel warns "Seçili akış pasif: bağlansa bile bot cevap VERMEZ", press Vazgeç. Activate the flow in Flow Builder first, then enable the line again.
- The message "İstek 20 saniyede yanıtlanmadı" does not mean the change failed; the server may have finished it. Read the row's current state instead, since a half-bound line is never left behind.
- If the list shows “Sipariş Ajanı — bu hatta ajan kaydı yok”, the agent cannot be chosen on that line; pick a flow. If the switch never responds and its tooltip reads "Bağlanacak akış yok", build a flow in Flow Builder and activate it.
- If confirming Sipariş Ajanı brings a warning that starts “Satış ajanı bu firma için Chatinbox ekibi tarafından kapatıldı”, the agent cannot be switched on from the panel. Contact Chatinbox support to reopen it; you can still attach a flow.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 4 October 2026.
