Mark an attention item as Seen
Select Seen once on the item you reviewed. Selecting the row opens the transcript; these are separate actions.
Select Seen once on the item you reviewed. Selecting the row opens the transcript; these are separate actions. Confirm that the item shows Seen and displays the user who marked it.
Before you start
- The correct line or conversation selected
- Administrator permission for a change
Step by step
Open Conversation Supervision → Attention Queue
Go to Conversation Supervision → Attention Queue from the main menu. Confirm that the selected record matches the task you are about to complete.
Mark an attention item as Seen
Select Seen once on the item you reviewed. Selecting the row opens the transcript; these are separate actions.
Check the result
Confirm that the item shows Seen and displays the user who marked it.
Result checkIf it did not work
Check these
- If the screen or control is missing, check your user role and whether the feature is enabled for your account.
- If the action does not finish, send the exact on-screen error text to support.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
